Tag Archives: wireless

Wireless troubles, is this MTU?

I’m not sure what this is, what do you guys think?

I’ve only been with Talktalk for 2 months and its a nightmare. The problem i have is that i got the free broadband package, installed my wireless router etc and now enjoy endless nights on the phone to the ‘brain cadets’ within their technical faults department. Getting connected to the internet is just a gamble; normally i lose.

I’ve turned off my firewall, got rid of the 60 quid Norton 360 anti-virus in favour of thier’ F-secure (advised by one of said brain cadets), i’ve even rebooted my PC from scratch as every time i phone Talktalk they say i’m connected and there isn’t a problem or they just reset the modem and get it to eventually work. One advisor told me to ring another talktalk number which ended up being a number to the Geek Squad, in which i would have to pay someone to come out and look at my fault; something which i think talktalk should do free of charge!

The thing is, there isn’t a customer help line that i can find, all i get is options for sales, faults for phone or broadband. I mention this to an advisor from their technical support section and she said that they just raise a complaint on their database and someone will call me (which hasn’t happened). I’d be very happy to end the contract and go with someone else.

Any advice? Have you heard of anything like this fault?

Any advice appreciated! 🙂

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Cable connected to wireless?

Hey guys! My wireless setup is via an adapter on a system at home set to Access Point. I then use ICS from the wireless adapter to connect to Talk Talk’s network. Needless to say I don’t have a fancy router :).

But, my guess is someone knows how to do this without shelling out 25 pound to Geek Squad?

Have a read and see if you can help!

Hello there Mr. Hell. My name is Abbey and I’m the daughter of an existing Talk Talk customer, and I wish to tell you my trouble.

Today my dad and I spent the afternoon feeling frustrated, annoyed and quite angry. Infact there was a point when I felt like smashing my computer up with a sledge hammer, a feeling in which I’m sure all computer owners have experianced at some point.

But anyway here’s why:

I recently got a Nintendo DS for my birthday, and couldn’t wait to get set-up on Wi-Fi connection, believing that it would be relatively straight forward. (I should have known better!!)

I mean I have all the equipment I need: Internet, Wireless Router, a DS and Windows XP, and finally a compatible Wi-Fi game.

I’ll get to the point, our wireless router (purchased from Talk Talk) is currently set up with the cable connected setting, but to enable Wi-Fi connection, we need to change it to the Wireless setting. Not sure of how to do this, we turned to Talk Talk for help, so we rang their helpline. Before getting anywhere, we were transferred to 3 different help sections after only explaining our problem.
Finally though, it seemed as though help was at hand, it looked promising!

The help service that we were talking to now, was called Geek Squad and they said they could easily help us change our router to the wireless setting BUT!!!…….

………It was going to cost £25!!! £25 just for a set of instructions? Talk about being ripped off, it’s diabolical!!

So let’s summarise my problem here; My dad and I spent an afternoon trying to get help on how to make our router wireless, when it’s supposed to be wireless anyway, we phone TalkTalk up and get transferred all over the place, when the number we first rung up should have been able to help us out. Then when help is finally available, we find out it’s going to cost us an arm and a leg to get it. Talk about bad service!

Anyway we gave up on Talk Talk for help on this matter in the end, and we certainly weren’t prepared to pay that £25. So I turned to the internet for further help and I stumbled onto your website. On there, it was nice to see we weren’t the only ones going through this ‘TalkTalk Hell’!

I’m sorry this E-mail was miles long, I never intended it to be this long winded, thank you very much for your time. I really appreciate it. Goodbye, take care.

Thanks for your lovely e-mail Abbey. Hopefully someone will have an answer.