Can anyone answer the below?
I’m trying to set up a website for someone and to send email from
talktalkbusiness.net. I was wondering if you could confirm the smtp
address and port number for talktalkbusiness.net. Also, do you know if
you can send emails from Outlook/Thunderbird as I keep getting a “relay
not permitted” error? Lastly, do you know anyone that has sent emails
from code what exactly they use in the “username” section? Is it the
part of the email before the “@” or the whole email address?
Derek wrote in with this regarding sending e-mails from another ISP’s network. My thought is it’s an IP restriction to try and prevent relaying through their mail servers.
(For a run down of open mail relays, clicky on Answers.com
Check Derek’s e-mail:
I have been in France for the past eight weeks. A friend allowed me to use his wireless network but not once could I send an email via talktalk on my VAIO laptop. I telephoned the talktalk help line using my mobile telephone but was told that everything was OK, or that I should use the talktalk internet mail service. This I could do. I then sent an email to talktalk telling them about my problems in only being able to receive emails and not send them. They sent me a reply again asking me to telephone the help line. I asked them to telephone me and another reply simply told me to again telephone the help line.
As you know, using a mobile telephone to contact a help line, press one, press two press three etc. is very expensive. Fortunately, I had retained my dial-up connection to waitrose.com and was able to access this to keep in touch with emails and such like.
When a customer is in difficulty and sends an email asking for help, surely it should be within the bounds of the help line to ring back to try and discover the problem.
I have been a strong supporter of the TalkTalk telephone and Broadband service since it started and recommended it to many friends. I appreciate that the service has attracted incredible numbers, as there is no service to beat it at the price. I hoped that after the service had been in existence for such a length of time most of the connection problems should have been sorted out.
What do you guys think? Any confirmation? Honestly though, the tech should have known if this was the case.
Posted in ADSL, bad customer service, customer service, DSL, help, isp, talktalk
Tagged ADSL, Carphone Warehouse, customer service, DSL, SMTP, Talk Talk