Tag Archives: DSL

Refresher! Help with 680!

It’s been a while since we went through this. Anyone have tips for Roesmary and error 680?

Wonder if anyone can help with no broadband connection and error message 0680?

Having read extensively of other people’s difficulties and eliminated all the possible causes by doing all the basic tests suggested in the helpful responses the problem still persists. Can anyone tell if this might be a cause: for a few months the message “virus definition updates have failed because file base001.avc has failed its CRC checks” has appeared. Also, this file is the first of a long list of files, so it’s possible that all the others have failed too. I have found out that the Cyclic Redundancy Checksum (CRC) is a function that processes each byte of a file – but not sure how this helps solve the problem……?
On a few odd occasions connection has not been possible but for the rest of the time it has been fine. Now for the last two days the 0680 error message appears. The phone works and all the other tests have been done ie nothing else connected, no sky, no split filter etc etc.

Judging from other people’s experiences when ringing BT or their ISP they were asked to do all the basic tests yet the problem remained. Can anyone help please?

Here’s the basic stuff for a 680:

Tiscali: Error 680

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Wireless troubles, is this MTU?

I’m not sure what this is, what do you guys think?

I’ve only been with Talktalk for 2 months and its a nightmare. The problem i have is that i got the free broadband package, installed my wireless router etc and now enjoy endless nights on the phone to the ‘brain cadets’ within their technical faults department. Getting connected to the internet is just a gamble; normally i lose.

I’ve turned off my firewall, got rid of the 60 quid Norton 360 anti-virus in favour of thier’ F-secure (advised by one of said brain cadets), i’ve even rebooted my PC from scratch as every time i phone Talktalk they say i’m connected and there isn’t a problem or they just reset the modem and get it to eventually work. One advisor told me to ring another talktalk number which ended up being a number to the Geek Squad, in which i would have to pay someone to come out and look at my fault; something which i think talktalk should do free of charge!

The thing is, there isn’t a customer help line that i can find, all i get is options for sales, faults for phone or broadband. I mention this to an advisor from their technical support section and she said that they just raise a complaint on their database and someone will call me (which hasn’t happened). I’d be very happy to end the contract and go with someone else.

Any advice? Have you heard of anything like this fault?

Any advice appreciated! 🙂

Speedtouch 330 USB driver problems

Well, for once, a problem of my own to report. I’m having some issues with the Speedtouch USB drivers. I installed a USB device that caused my system to go absolutely haywire. When I uninstalled it, a bunch of other devices went a bit nuts as well. Tried to reinstall the Speedtouch and now Windows XP keeps redetecting the device. I’ve narrowed it down, it’s definitely an issue with the drivers themselves on the system, but can’t seem to fix it. I’m updating this from my laptop right now (useful information, the Speedtouch drivers install fine in Vista Home Premium!)

Thankfully I’m not the only one with this issue. So, I’ll let you guys know how to fix it and if what The Scream forum people suggest works.

Also, thanks to SFC for the link (acronym to protect the delicate sensibilities!) It’s a funny blog, full of rage.

Edit: The Scream walk through works. Beware though, the French download from CCCleaner doesn’t actually work. Australian does.

18 month contracts up in October

It was April 2006 when Charles Dunstone announced ‘free’ broadband. The 18 month contracts will come to a close next month.

PC Pro thinks this will mean a mass customer exodus. (hey, thanks for the link PC Pro! 🙂 )

What do you guys think? Are you going to stick around? Move to a different provider? Go into the new nuclear family warmth of BT?

Cable connected to wireless?

Hey guys! My wireless setup is via an adapter on a system at home set to Access Point. I then use ICS from the wireless adapter to connect to Talk Talk’s network. Needless to say I don’t have a fancy router :).

But, my guess is someone knows how to do this without shelling out 25 pound to Geek Squad?

Have a read and see if you can help!

Hello there Mr. Hell. My name is Abbey and I’m the daughter of an existing Talk Talk customer, and I wish to tell you my trouble.

Today my dad and I spent the afternoon feeling frustrated, annoyed and quite angry. Infact there was a point when I felt like smashing my computer up with a sledge hammer, a feeling in which I’m sure all computer owners have experianced at some point.

But anyway here’s why:

I recently got a Nintendo DS for my birthday, and couldn’t wait to get set-up on Wi-Fi connection, believing that it would be relatively straight forward. (I should have known better!!)

I mean I have all the equipment I need: Internet, Wireless Router, a DS and Windows XP, and finally a compatible Wi-Fi game.

I’ll get to the point, our wireless router (purchased from Talk Talk) is currently set up with the cable connected setting, but to enable Wi-Fi connection, we need to change it to the Wireless setting. Not sure of how to do this, we turned to Talk Talk for help, so we rang their helpline. Before getting anywhere, we were transferred to 3 different help sections after only explaining our problem.
Finally though, it seemed as though help was at hand, it looked promising!

The help service that we were talking to now, was called Geek Squad and they said they could easily help us change our router to the wireless setting BUT!!!…….

………It was going to cost £25!!! £25 just for a set of instructions? Talk about being ripped off, it’s diabolical!!

So let’s summarise my problem here; My dad and I spent an afternoon trying to get help on how to make our router wireless, when it’s supposed to be wireless anyway, we phone TalkTalk up and get transferred all over the place, when the number we first rung up should have been able to help us out. Then when help is finally available, we find out it’s going to cost us an arm and a leg to get it. Talk about bad service!

Anyway we gave up on Talk Talk for help on this matter in the end, and we certainly weren’t prepared to pay that £25. So I turned to the internet for further help and I stumbled onto your website. On there, it was nice to see we weren’t the only ones going through this ‘TalkTalk Hell’!

I’m sorry this E-mail was miles long, I never intended it to be this long winded, thank you very much for your time. I really appreciate it. Goodbye, take care.

Thanks for your lovely e-mail Abbey. Hopefully someone will have an answer.

Bandwidth capping at 30GB instead of 40?

This has the potential to be a real issue for gamers.

All right I want my position made clear. I am a 17 year old student and loves gaming through Xbox Live. Now for the story. Oh, and I love the website and I officially hate talktalk.

At the last week of July, my internet got capped/throttled this interfered with my Xbox Live, my media capabilities i.e. streaming media. At first I thought “Oh I hit the internet 40GB cap somehow, it was only days from August so I waited until 5th August. No change. I phoned up TalkTalk. I’ll give you a run down of the conversation after a 40 minute wait on hold. I asked what was going on and it seems that they have throttled my internet since I hit 30gb not 40gb in the contract. I was like hang on I pay to have a 40Gb limit not 30. They said it was to be fair to everyone who uses the internet service. Angrily I accepted, I asked when will service be resumed. At the end of the billing month. September!? Yes. I cursed the night away.

Now its the 10th of September and internet is still capped, I have called TalkTalk 26 times in 10 days trying to get my internet working again. I never get a straight answer. Some say its the exchange, modem, cables, telephone, micro filters anything but them!! I ranted to tech support today, they said they’ll put me through to an engineer or live support or something. Call back in a few hours since hold time is very long, he wasn’t authorised to let me hold. I agreed to wait. Called back a few hours later and found that they have no idea what I was talking about with an engineer even though the other guy said they’d make a note of it on my account. They then said the connection is perfect on their end, my PC was to blame. Right. I was angry beyond belief, I stressed the fact that ever since I was capped my internet was broken thanks to THEM!!! “Nope, nope, the connection is perfect our end, its your problem” I am quoting an Indian woman here!!

I plan on grilling TalkTalk again tomorrow. I will not let them sleep, when the contract ends and I kid you not, I would prefer Dial-up with AOL!!! That is how ticked off I am. If you do talk with TalkTalk, give them hell son, or I WILL SUE TalkTalk!!!

Liam’s issue is resolved now but I was curious if anyone else had trouble with early bandwidth caps?

Halo 3 issues?

Well, that’s a new search term. ‘Halo 3 MTU’ came up today.

What’s the issue? Do I need to fear something?

Edit: The folks at Eurogamer are all a buzzing about NAT problems and Halo 3. thread is here with some good information.