(Link) How to reach a person.

Hey guys,

Got sent a link by someone involving the below article. Unlike a lot of link spam, this is actually pretty useful. It’s a sort of primer on how to navigate phone trees. Some of it is just relevant to the US and Canada, but you guys might find it useful as well!

We’ve all been there. It’s infuriating to sit on hold for 20 minutes, only to be connected to a service agent who has only a cursory grasp of the English language and even less knowledge about how to help you. The following tricks will help you skip to the head of the line and find a better person to talk to.

VOIP News: 50 PBX hacks

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SMTP addresses for business accounts.

Hey guys!

Can anyone answer the below?

I’m trying to set up a website for someone and to send email from
talktalkbusiness.net. I was wondering if you could confirm the smtp
address and port number for talktalkbusiness.net. Also, do you know if
you can send emails from Outlook/Thunderbird as I keep getting a “relay
not permitted” error? Lastly, do you know anyone that has sent emails
from code what exactly they use in the “username” section? Is it the
part of the email before the “@” or the whole email address?

Wireless troubles, is this MTU?

I’m not sure what this is, what do you guys think?

I’ve only been with Talktalk for 2 months and its a nightmare. The problem i have is that i got the free broadband package, installed my wireless router etc and now enjoy endless nights on the phone to the ‘brain cadets’ within their technical faults department. Getting connected to the internet is just a gamble; normally i lose.

I’ve turned off my firewall, got rid of the 60 quid Norton 360 anti-virus in favour of thier’ F-secure (advised by one of said brain cadets), i’ve even rebooted my PC from scratch as every time i phone Talktalk they say i’m connected and there isn’t a problem or they just reset the modem and get it to eventually work. One advisor told me to ring another talktalk number which ended up being a number to the Geek Squad, in which i would have to pay someone to come out and look at my fault; something which i think talktalk should do free of charge!

The thing is, there isn’t a customer help line that i can find, all i get is options for sales, faults for phone or broadband. I mention this to an advisor from their technical support section and she said that they just raise a complaint on their database and someone will call me (which hasn’t happened). I’d be very happy to end the contract and go with someone else.

Any advice? Have you heard of anything like this fault?

Any advice appreciated! 🙂

Trouble with phones!

Hey guys,

Anyone else having issues like this?

My parents switched to TalkTalk about a year ago because they can call me in the US and relatives in Australia for free plus they get broadband internet. For the last six weeks their service has been useless to nonexistent. They received a letter saying their service would go out for a few hours while the lines were upgraded and nothing has worked since. No dial tone. Cut off after a few minutes. Today we tried to chat and gave up after 6 tries to connect. I also get a message saying their line is busy when they aren’t even using it.

They tried calling customer service and were told that the line was fine, they needed to recharge their fine and there was nothing TalkTalk could do. They even got cut off during the call to Customer Service but were still told your line is fine.

Anyone else having these problems recently?

Let us know 🙂

Clarifications. Read me!

Hey guys.

A few of you made this mistake recently, I am not an employee of Talk Talk!

I am an employee of an IT services company in Manchester in their IT department.

I run this site as a hobby/service to give people a hand.

❤ Tiffany

Confirmation regarding e-mail

Hey guys,

I have some information regarding the e-mail thing. Talk Talk are going through an upgrade period to resolve some of the previous e-mail issues you guys had.  Some of the upgrades didn’t go as planned, hence the problems from last week. They say they’re still working through a backlog of issues at the moment but hope to have things resolved soon.

Let me know if that helps or not!

Howdy Talk Talk Hell readers

If you’re coming here for e-mail problems, you’re not alone. I’ll check it out and let you know!