Category Archives: links

Happy Valentine’s Day from Ofcom

This is for all of you who had problems with MACs.

he process works by means of a migration authorisation code (“MAC”) which customers obtain from their existing provider and give to the new provider they have chosen. Customers need to follow three steps:

1. A customer wishing to change their service provider must first contact their existing service provider and request a MAC (customers should not request the service be ceased)
2. The existing service provider will send the MAC to the customer within 5 working days. The MAC is valid for a period of 30 days from the date that it is issued.
3. The customer must then present the MAC to the provider they wish to migrate to. The gaining provider will then process the request and inform the customer of the transfer date.

According to the Ofcom website this is all you should need to do with Talk Talk to get out.

It also stipulates:

The existing service provider cannot withhold an authorisation code to enforce debt collection or contractual rights. However, customers are not freed from contractual obligations they have entered in to with their existing service provider – i.e.: they will have to honour the remaining term of an existing contract or pay early cancellation fees, if applicable. An existing service provider will still be able to take reasonable action to enforce their contractual rights even after a customer has migrated to a new service provider.

It doesn’t say what will or should happen to the ISP if they fail to comply. I’d copy and paste that info into an e-mail if you’re having trouble. Good luck guys!

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Talk Talk’s service improving?

What’s your opinion on this claim?

Remember, as of about 6 months ago the most common complaints were:

1. Billing mistakes
2. Long waits for service (or non-existent service)
3. Trouble cancelling/moving service
4. Frequent connection drops
5. Extremely long hold times
6. Uninformed staff

Carphone Warehouse is to push for more broadband business after claiming a “significant” improvement in its customer services.

The group has been the subject of many complaints after struggling to deal with “unprecedented” levels of demand for its TalkTalk broadband offer, which provided free internet to customers paying £20 a month for a landline phone.

Is this true or more BS?

Carphone Warehouse: pushes TalkTalk service

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More customer service monkeys to service you…. in Irlam

As much as I’m ever so wary regarding any slightly positive moves the Carphone Warehouse may make, this seems promising.

THREE HUNDRED jobs will be created in Greater Manchester with an £8.5m investment by telecoms giant Carphone Warehouse.

Opal Telecom its network operations division will build a new centre at Irlam which will be its national engineering headquarters.

The company already has an office on the Northbank Industrial Park in Irlam, where 200 staff are based. The new building will go up nearby and will be for 500 workers.

Should I apply?

New Carphone centre will create 300 jobs

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More software to solve customer service fiasco

It appears the Carphone Warehouse IT department has a significant budget for purchasing software to help ‘manage’ their ‘relationships’ with their ‘customers.’ Instead of addressing a culture of inaction, or their inadequate communications infrastructure, they buy more software.

TIBCO Software Inc. today announced that The Carphone Warehouse, Europe’s leading independent retailer of mobile phones and services, has chosen TIBCO’s service-oriented architecture (SOA) and business process management (BPM) solutions to serve as its foundation for an agile and flexible order management and fulfillment platform. This next-generation order fulfillment platform is designed to improve The Carphone Warehouse’s fixed-mobile converged (FMC) services offering and better meet consumer needs while remaining competitive in the fast-paced communications market.

How about actually learning to troubleshoot? Or fulfilling promises made to long suffering customers?

That would be a good start and it wouldn’t cost you a fortune in licenses.

The Carphone Warehouse Dials Up TIBCO for Next-Generation Order Fulfillment Platform

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For some reason, people not taking up their broadband.

Hi guys!

With the exception of moderating comments, Talk Talk Hell was on a bit of a hiatus for a few weeks. Part of that was Christmas excitement and bloat, leaving one only capable of watching various films on Channel 4. Part was ascertaining direction and need. The latter hiatus inducing thought was quickly ruled out by your comments and e-mails. So, I’m back and it looks like things will stay the same… for now.

Any ideas, beyond a petition and the wonderful Observer campaign, to get our message across clearly are appreciated. Just comment or talktalkhell@googlemail.com

First, some rather amusing news:

LONDON (Reuters) – Carphone Warehouse (CPW.L: Quote, Profile , Research), Europe’s biggest mobile phone retailer, gave mixed signals on Friday as mobile phone contract sales impressed but fewer people were on its broadband offering than most analysts had expected.

Carphone said it was on track to meet analysts’ full-year forecasts and had connected 540,000 users to its TalkTalk UK broadband offering by the end of the third quarter, of which 132,000 were on its own “unbundled” lines.

I sincerely hope not Dunstone, you delusional person you. One can only hope that potential customers will run for the hills full of fury and fear regarding your service.

Reuters: Carphone gets mixed reception as broadband stalls

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Citigroup says sell Carphone Warehouse stock.

I love this.

Not everyone is convinced it will be a brave new dawn for the company. The US investment bank Citigroup released revised forecasts yesterday to include the AOL acquisition, and reiterated its “sell” recommendation on the back of the new numbers. The broker highlighted increased net debt of approximately £610m, from £306m, increasing interest payments. It also believes its 235p price target assumes “near perfect” execution of the group’s broadband expansion – generating 1.8 million subscribers, successfully rolling out 1,000 unbundled local exchanges and maintaining average revenue per user. In what is becoming an increasingly crowded market place, Citigroup believes that the current price discounts too many risks.

Market Report: Make-or-break time for Carphone Warehouse

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Now the Post Office is going to provide broadband

Am I the only one that’s starting to think, perhaps, there are too many branded phone products? I can get a phone through BT, Tesco, Carphone Warehouse, NTL/Telewest….

I note this doesn’t mention who will control the underlying infrastructure. It might mean Postman Pat has a new job…..

The Post Office is taking on BT with a £5m-plus campaign backing the launch of its HomePhone telephony service. It aims to attract at least 1m customers by 2008, taking 5% of BT’s residential business.

HomePhone promises to deliver average savings of 12%-20% compared with BT Option 1, and will be ‘competitively priced’ against Carphone Warehouse’s TalkTalk and Tele2. TV ads break this week on terrestrial and satellite channels, using the strapline ‘It may be good to talk, but it’s even better when you save money’, playing on the old ‘It’s good to talk’ slogan used by BT. The TV campaign will be backed with press ads and the Post Office’s biggest ever direct mail push, to 400,000 customers.

New campaign: Post Office

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