Looking for insight into CPW’s contact centres? Look no further than the Lone Voice and Kimi Magazine.
Both are former employees of a company called dial. They supposedly:
gives you the ability to concentrate on your core business and still respond to change, rapidly and effectively
dial specialises in the design, implementation and operation of the people, process and technology that constitute a modern contact centre
Their biggest customers are the Carphone Warehouse, British Gas, Welsh Injury Network and the Basic Skills Agency. Impressive no?
Dig a little deeper though and you’ll find some difficulty. Apparently dial was purchased by http://www.yesloansuk.com/, an unsecured loan company. On the news section of the dial website, this apparently means:
The deal secures the immediate future of all 300 employees, who will now be paid all monies owed to them.
Wait, so employees were working without pay?
It gets better. Yes Loans, the company that now owns dial has a rather large history of sketchy business. According to the Mirror:
THE first thing you need to know about Yes Loans is that it’s not actually a loan company. It charges £49.50 to put you in touch with other firms, which may or may not give you a loan.
And if you don’t get one, receiving a refund proves a nightmare, according to victims who’ve contacted us.
The second thing you need to know is that Yes Loans is owned by Keith Chorlton, who is currently serving a 10-year ban on acting as a company director.
Click here to find out more!
Chorlton, 56, had siphoned £460,000 from his insolvent dating agency, leaving creditors unpaid.
Yes Loans says he’s just a shareholder. Yet his Linked In profile has him down as owner twice. Once for financial services and the other for IT services.
His current company doesn’t seem that er, above board either.
This quote is from one of his former employees:
Dan said, “I didn’t feel personally that I was misleading them, because I did stick to the script, but I felt the script was fairly misleading. I was speaking to a lot of customers, that after they made their applications, and returned their fee with the forms, they had been advised that they had been declined for the loan, and they felt pretty unhappy and were saying they had been misled by the company.”
Not to mention the employees that alledge they were hit, or generally taken advantage of.
Kimi and Fido both say they weren’t offered holiday or sick pay when working for dial. Not only horrible but highly, highly illegal.
Knowing all this I’m rather terrified of the idea of these folks knowing who I am or what my bank account details are. Read for yourself….
WLA Case Study
BBC Wales: The customers who wish they’d said “no”
Kimi: Talk Talk/Dial/Yes Loans – The dire telecoms company.
Fido: Keith Chorlton – Post 2. Dial/Yes Loans