Peter Needs Help Sorting Contract Nuances

So, I’m not sure about the finer points of issues like this. Anyone have any advice?

I have honestly had all the energy sucked out of me by TalkTalk.

My Broadband experience has been nothing short of awful (I’m
surprised that I’m connected right now).

But that is not my gripe.

Basically I joined TalkTalk in June 2006.
Transferred my line in May 2007.
Tried ending my 18 month contract today (June 2008).
Only to be told that I have 5 months left on my contract.
They told me that my contract began in May 2007, and would charge a
£70 disconnection charge.
I argued that my contract started in June 2006.
They did not accept this and told me that they had to create a new
account when I moved in May 2007.
They really do not care about the customer. You can hear it in their voice.

I was never informed that I was placed on a new contract.
I can not find this information in the terms and conditions.
Doesn’t a transfer mean just that? Otherwise they should say ‘cancellation
then connection to a new 18 month contract’.
I am absolutely flat broke and this has come at the worst possible time,
especially since they have cost me so much pain over the 2 years.

They have informed me that they are sending me a letter that they had
sent on the 3rd May 2007 stating that I’m on a new 18 month contract.
I keep all my letters, and I never received this letter.
Also, if I never agreed to it, how can I be bound. Especially if it’s not
in the terms and conditions.
Even if it is on the letter, it’s not worth the paper it’s written on. I would
not have paid over £100 to install a BT line, then another £30 to cancel, then I
think more money, just to be told that I am on another 18 month contract
with those vultures! Pure Evil the pain and frustration they have caused
so many people.

Do I have a leg to stand on?
Please help.

Thanks!

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3 responses to “Peter Needs Help Sorting Contract Nuances

  1. This Company is well out of order and needs to be investigated, Ofcom should look into people complaints and deal with the TT accordingly.
    £70 to end contract, ‘what contract’

  2. I’ve been a talk talk customer for 5 years+ (they’ve made a lot of money out of me). Anyway, the credit crunch meant that I’m struggling a bit, so have requested the line be disconnected to save money.

    TalkTalk have refused saying they can’t disconnec a line if the account is in arrears – and so month by month line rental & broadband charges keep being added.

    TalkTalk terms and conditions make no mention of this – and just say that the customer has to give written notification of wish to terminate.

    My advice to anyone is to complain to Ofcom, and then to Otello.

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