This has the potential to be a real issue for gamers.
All right I want my position made clear. I am a 17 year old student and loves gaming through Xbox Live. Now for the story. Oh, and I love the website and I officially hate talktalk.
At the last week of July, my internet got capped/throttled this interfered with my Xbox Live, my media capabilities i.e. streaming media. At first I thought “Oh I hit the internet 40GB cap somehow, it was only days from August so I waited until 5th August. No change. I phoned up TalkTalk. I’ll give you a run down of the conversation after a 40 minute wait on hold. I asked what was going on and it seems that they have throttled my internet since I hit 30gb not 40gb in the contract. I was like hang on I pay to have a 40Gb limit not 30. They said it was to be fair to everyone who uses the internet service. Angrily I accepted, I asked when will service be resumed. At the end of the billing month. September!? Yes. I cursed the night away.
Now its the 10th of September and internet is still capped, I have called TalkTalk 26 times in 10 days trying to get my internet working again. I never get a straight answer. Some say its the exchange, modem, cables, telephone, micro filters anything but them!! I ranted to tech support today, they said they’ll put me through to an engineer or live support or something. Call back in a few hours since hold time is very long, he wasn’t authorised to let me hold. I agreed to wait. Called back a few hours later and found that they have no idea what I was talking about with an engineer even though the other guy said they’d make a note of it on my account. They then said the connection is perfect on their end, my PC was to blame. Right. I was angry beyond belief, I stressed the fact that ever since I was capped my internet was broken thanks to THEM!!! “Nope, nope, the connection is perfect our end, its your problem” I am quoting an Indian woman here!!
I plan on grilling TalkTalk again tomorrow. I will not let them sleep, when the contract ends and I kid you not, I would prefer Dial-up with AOL!!! That is how ticked off I am. If you do talk with TalkTalk, give them hell son, or I WILL SUE TalkTalk!!!
Liam’s issue is resolved now but I was curious if anyone else had trouble with early bandwidth caps?