Monthly Archives: September 2007

Speedtouch 330 USB driver problems

Well, for once, a problem of my own to report. I’m having some issues with the Speedtouch USB drivers. I installed a USB device that caused my system to go absolutely haywire. When I uninstalled it, a bunch of other devices went a bit nuts as well. Tried to reinstall the Speedtouch and now Windows XP keeps redetecting the device. I’ve narrowed it down, it’s definitely an issue with the drivers themselves on the system, but can’t seem to fix it. I’m updating this from my laptop right now (useful information, the Speedtouch drivers install fine in Vista Home Premium!)

Thankfully I’m not the only one with this issue. So, I’ll let you guys know how to fix it and if what The Scream forum people suggest works.

Also, thanks to SFC for the link (acronym to protect the delicate sensibilities!) It’s a funny blog, full of rage.

Edit: The Scream walk through works. Beware though, the French download from CCCleaner doesn’t actually work. Australian does.

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18 month contracts up in October

It was April 2006 when Charles Dunstone announced ‘free’ broadband. The 18 month contracts will come to a close next month.

PC Pro thinks this will mean a mass customer exodus. (hey, thanks for the link PC Pro! 🙂 )

What do you guys think? Are you going to stick around? Move to a different provider? Go into the new nuclear family warmth of BT?

Cable connected to wireless?

Hey guys! My wireless setup is via an adapter on a system at home set to Access Point. I then use ICS from the wireless adapter to connect to Talk Talk’s network. Needless to say I don’t have a fancy router :).

But, my guess is someone knows how to do this without shelling out 25 pound to Geek Squad?

Have a read and see if you can help!

Hello there Mr. Hell. My name is Abbey and I’m the daughter of an existing Talk Talk customer, and I wish to tell you my trouble.

Today my dad and I spent the afternoon feeling frustrated, annoyed and quite angry. Infact there was a point when I felt like smashing my computer up with a sledge hammer, a feeling in which I’m sure all computer owners have experianced at some point.

But anyway here’s why:

I recently got a Nintendo DS for my birthday, and couldn’t wait to get set-up on Wi-Fi connection, believing that it would be relatively straight forward. (I should have known better!!)

I mean I have all the equipment I need: Internet, Wireless Router, a DS and Windows XP, and finally a compatible Wi-Fi game.

I’ll get to the point, our wireless router (purchased from Talk Talk) is currently set up with the cable connected setting, but to enable Wi-Fi connection, we need to change it to the Wireless setting. Not sure of how to do this, we turned to Talk Talk for help, so we rang their helpline. Before getting anywhere, we were transferred to 3 different help sections after only explaining our problem.
Finally though, it seemed as though help was at hand, it looked promising!

The help service that we were talking to now, was called Geek Squad and they said they could easily help us change our router to the wireless setting BUT!!!…….

………It was going to cost £25!!! £25 just for a set of instructions? Talk about being ripped off, it’s diabolical!!

So let’s summarise my problem here; My dad and I spent an afternoon trying to get help on how to make our router wireless, when it’s supposed to be wireless anyway, we phone TalkTalk up and get transferred all over the place, when the number we first rung up should have been able to help us out. Then when help is finally available, we find out it’s going to cost us an arm and a leg to get it. Talk about bad service!

Anyway we gave up on Talk Talk for help on this matter in the end, and we certainly weren’t prepared to pay that £25. So I turned to the internet for further help and I stumbled onto your website. On there, it was nice to see we weren’t the only ones going through this ‘TalkTalk Hell’!

I’m sorry this E-mail was miles long, I never intended it to be this long winded, thank you very much for your time. I really appreciate it. Goodbye, take care.

Thanks for your lovely e-mail Abbey. Hopefully someone will have an answer.

Bandwidth capping at 30GB instead of 40?

This has the potential to be a real issue for gamers.

All right I want my position made clear. I am a 17 year old student and loves gaming through Xbox Live. Now for the story. Oh, and I love the website and I officially hate talktalk.

At the last week of July, my internet got capped/throttled this interfered with my Xbox Live, my media capabilities i.e. streaming media. At first I thought “Oh I hit the internet 40GB cap somehow, it was only days from August so I waited until 5th August. No change. I phoned up TalkTalk. I’ll give you a run down of the conversation after a 40 minute wait on hold. I asked what was going on and it seems that they have throttled my internet since I hit 30gb not 40gb in the contract. I was like hang on I pay to have a 40Gb limit not 30. They said it was to be fair to everyone who uses the internet service. Angrily I accepted, I asked when will service be resumed. At the end of the billing month. September!? Yes. I cursed the night away.

Now its the 10th of September and internet is still capped, I have called TalkTalk 26 times in 10 days trying to get my internet working again. I never get a straight answer. Some say its the exchange, modem, cables, telephone, micro filters anything but them!! I ranted to tech support today, they said they’ll put me through to an engineer or live support or something. Call back in a few hours since hold time is very long, he wasn’t authorised to let me hold. I agreed to wait. Called back a few hours later and found that they have no idea what I was talking about with an engineer even though the other guy said they’d make a note of it on my account. They then said the connection is perfect on their end, my PC was to blame. Right. I was angry beyond belief, I stressed the fact that ever since I was capped my internet was broken thanks to THEM!!! “Nope, nope, the connection is perfect our end, its your problem” I am quoting an Indian woman here!!

I plan on grilling TalkTalk again tomorrow. I will not let them sleep, when the contract ends and I kid you not, I would prefer Dial-up with AOL!!! That is how ticked off I am. If you do talk with TalkTalk, give them hell son, or I WILL SUE TalkTalk!!!

Liam’s issue is resolved now but I was curious if anyone else had trouble with early bandwidth caps?

Halo 3 issues?

Well, that’s a new search term. ‘Halo 3 MTU’ came up today.

What’s the issue? Do I need to fear something?

Edit: The folks at Eurogamer are all a buzzing about NAT problems and Halo 3. thread is here with some good information.

SMTP restrictions?

Derek wrote in with this regarding sending e-mails from another ISP’s network. My thought is it’s an IP restriction to try and prevent relaying through their mail servers.

(For a run down of open mail relays, clicky on Answers.com

Check Derek’s e-mail:

I have been in France for the past eight weeks. A friend allowed me to use his wireless network but not once could I send an email via talktalk on my VAIO laptop. I telephoned the talktalk help line using my mobile telephone but was told that everything was OK, or that I should use the talktalk internet mail service. This I could do. I then sent an email to talktalk telling them about my problems in only being able to receive emails and not send them. They sent me a reply again asking me to telephone the help line. I asked them to telephone me and another reply simply told me to again telephone the help line.

As you know, using a mobile telephone to contact a help line, press one, press two press three etc. is very expensive. Fortunately, I had retained my dial-up connection to waitrose.com and was able to access this to keep in touch with emails and such like.

When a customer is in difficulty and sends an email asking for help, surely it should be within the bounds of the help line to ring back to try and discover the problem.

I have been a strong supporter of the TalkTalk telephone and Broadband service since it started and recommended it to many friends. I appreciate that the service has attracted incredible numbers, as there is no service to beat it at the price. I hoped that after the service had been in existence for such a length of time most of the connection problems should have been sorted out.

What do you guys think? Any confirmation? Honestly though, the tech should have known if this was the case.

NNTP and Talk Talk?

Flattery will get you almost everywhere there Peanut:

Hi, firstly I am in what I expect to be a minority of people who receive a great broadband internet service from TalkTalk. I know. I couldn’t believe it either after the horror stories! But yeah, much faster than our previous ISP (Eclipse), and I didn’t think net speed could vary between ISPs with ADSL…

Anyway, I have a query… I’ve trawled the interweb and the TalkTalk site trying to find out if they offer a newsgroups / Usenet service. Do you have any information about this?

Great site; every time I have a TT problem, the answer’s usually on it somewhere! 🙂

*blush* Thanks!

Anyone know if Talk Talk supports NNTP? I haven’t used a newsgroup since 1999.
(Nothing in the alt. category I’ll have you know.)