Consumerist.com: How to win phone battles

Some tips for you guys! 28 tips to winning battles with Customer Service reps:

1) Use a speaker phone
2) Set aside at least 30 minutes
3) Get a human.
4) Gather your evidence
5) Act like a human
6) Don’t think the world revolves around you
7) Know your enemy
8) Take notes
9) Don’t be afraid to hang up and try another operator
10) Run out the clock
11) Be firm

12) Keep calmly repeating your story
13) Say exactly what you want
14) Don’t ask for yes from someone who can only say no
15) Make a business case for your wants
16) Honesty begets honesty
17) There’s sometimes more freebies to give out early in the day, or early in the quarter
18) Email a company executive, then print it out and mail it

The next ten tips are from the customer service rep side, compiled together by the call center slaves who run CustomersSuck.com.

19) Be civil
20) Let the rep talk
21) Don’t ramble
22) Don’t blame reps for corporate policies
23) Remember the other person is a person
24 Demanding a supervisor will not always work
25) Be reasonable and keep perspective
26) Consider seeing a therapist if you’re screaming at a powerless rep
27) Sometimes you just can’t be helped
28) Don’t tell them how long you’ve been on hold

Consumerist.com

Also: How to file a good complaint

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