How many more times are they going to say it’s fixed?
Gildersleeve apologised in the report saying he was “very disappointed to have let customers down” in dealing with the initial connection delays with Talk Talk despite its broadband arm faring well against arch-rival BT.
Gildersleeve said: “We have dedicated significant additional resource in our call centres and re-engineered our provisioning and customer management processes to create a robust and scaleable platform. It is our aspiration to differentiate our broadband proposition not only on value but also on service, and this will be one of the
group’s key goals for the coming year.”
So, these ‘significant’ resources and ‘re-engineered’ thingies. Has it worked?
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