I find it disturbing that in this day and age people could be left without something as basic as a telephone line. Have a read at Ian’s correspondence with Talk Talk!
My phone does not ring any more thanks to TalkTalk, and BT Openreach did not call on Saturday morning, as Nigel S [Edited] of your engineering section said they would.
I am sure the BT line is not at fault though as it worked fine until I opened an account with TalkTalk. After that my phone went from 6 rings to 2, and now not at all.
During this time my excellent BTL R123 handset’s answering facility packed up completely. Your expert technical staff tried to blame the handset, just as Mr S[Edited] later tried to blame the BT line.
Needless to say, on plugging in a friend’s handset with answering facility by a different manufacturer, no difference was noted. I now have to dial 1571 regularly to see if any prospective clients have tried to ring me.
I have left a message on your answerphone to the effect that if you phone me, I will not be able to hear you as the phone does not ring any more.
I will dial 1571 regularly to see if you have left a message.
If you leave a message tell me when the best time is to ring you, so that I can speak to you in person.
Your local loop unbundling equipment is obviously to blame and if it cannot be fixed very quickly or an out-of-court settlement reached, I will be instructing my solicitor to sue for breach of contract, damages and compensation, as I informed Mr Dunstone last week
From: cpw staff [Edited]
Sent: 16 April 2007 07:13
Subject: TalkTalk HLC [Edited]
Dear Mr Hills,
Many thanks for your email; I am extremely sorry you have had to contact Charles in search of a resolution to your issue.
My name is Kedu U[Edited] and my role is to resolve any customer issues on behalf of Charles.
I will initiate an immediate investigation into the background of your issue and will be contacting you soon to discuss the matter in more detail. In the interim, I am available by both email or telephone, my direct number is 01925 [Edited] .
Please accept my sincere apologies for having to take time to contact TalkTalk, please be assured I will do everything to help bring a satisfactory resolution.
—— Forwarded Message
Date: Wed, 11 Apr 2007 18:30:21 +0100
To: Charles Dunstone
Conversation: TalkTalk – Damages and compensation claim
Subject: TalkTalk – Damages and compensation claim
As a web designer I value a working telephone and answerphone service, which I used to receive from BT on their own quality R123 handset, and which I do not receive now, thanks to TalkTalk.
Now, when someone telephones me, my handset does not even ring once. The answerphone kicks in immediately, recording pure interference. I have no idea who is ringing me. If I am in and hear this interference, picking up the handset makes no difference – the sound continues, drowning out the voice of the caller completely.
And despite regular requests to your staff to activate TalkTalk’s 1571 and 1471 services, these do not work either. Nobody can contact me and I am losing business as a result.
I tried connecting a friend’s telephone (by a different manufacturer), as suggested by your staff – and naturally there was no improvement.
I have lost business as a result of TalkTalk, and am going to sue you for breach of contract, claiming substantial damages and compensation, unless I hear from you in short order.
I hope you win.
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