Oh man. I’ve seen a lot of stories here… but this is one of the worst. Brian was slammed in January after trying to upgrade his long distance plan. For 5 months Carphone Warehouse and their bully boys, Corporate Credit Media, have been hounding him for a service he didn’t want. What’s worse is they did so AFTER they said they’d refund him the money.
I’ll summarize since the docs are in pdf format!
On 12th of January Brian received a document in the mail thanking him for signing up to Talk Talk broadband. He called on the 16th of January to cancel.
On the 20th of January Brian wrote to Charles Dunstone by letter telling him he wasn’t happy being slammed.
1, Feb they received their broadband username and password. Phoned again to cancel on the 7th of February.
22 February received first broadband bill. Called again on the 27th.
Sometime in March received a letter from credit control saying account was overdue.
Replied (with solicitors cc’d in, good move Emma and Brian!) on 16th March notifying them they pay by direct debit.
17th of April received confirmation broadband cancelled on 2nd March (?!!)
18th April received final notice for broadband bill with a different disconnection date
19th April Brian wrote saying he wanted confirmation this was cleared.
2nd May received confirmation from CPW that the 11.33 for broadband was credited to his account.
5th May 2007 received notification from Corporate Credit Media about an outstanding debt.
12th May 2007 received ANOTHER notice from Corporate Credit Media about same outstanding debt.
13th May Brian sent a sternly worded letter to CPW via his solicitors with correspondence attached.
Not sure where they’re up to now. So, debt collection law. Anyone know anything?
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