More e-mail woes. Don’t cry, you’re not alone!

Deary, deary me.

Just a few, teensy, itsy issues with e-mail at Talk Talk right now. Impacting a few customers….

From Tim
Yes I too have not been able to receive any e-mails for a couple of days even though if I sign on to their webmail with internet explorer (not firefox) I can read them. I use Thunderbird normal but it seems TT is playing DumbDumb. There is a bright side the tremendous amount of spam TT lets through has also stopped

And Jan

I am also in South Wales and have had the same problems. I have received a couple of emails in the last few days – but I know for a fact there are a lot i’ve not got yet. Just have to hope that they all come through soon, fingers crossed.

And PR

I’m also one of the unlucky ones concerning the current email fault – I seem to be able to send OK but cannot receive (using OE), nor on frequent occasions even able log on via webmail. It would certainly help if talktalk had a ‘service status page’ so that customers could check to see if the problem was at the ISP or one of their own making. or not.

And Neal

Totally unable to access emails AGAIN – seriously thinking of moving ISP – service is non existent and to the web constantly drops- very fed up!

And Mo
I am having trouble with talktalk emails – has anybody got a solution – it is slowly driving me mad

And Colin

Exactly the same problem for days now – can use internet without any problems. I use outlook and can send emails, but receiving them is a nightmare…..I just keep on hitting the send/receive button and occasionally I get lucky and my emails are delivered. I haven’t called anyone as talktalk must be aware, but why is it taking weeks to fix?

And Dave

Yes I am in South Wales too and it is still bad this morning, I use Thunderbird and Outlook both have problems with talktalk Email.

And Allan has had it with this. Can’t blame him. It’ s been what, two months since the last time?

six months into TT and no usable email service I have been up the hill and back again with support, I even had the florida geeks look into my PC all to no avail. My in box works sporadically and never when I want to recieve anything important. I’m getting to the point of dumping them and facing the consequences. Surely a small claims court would not be on the side of a supplier whose goods are unfit for purpose whatever it says in the small print. Why should we have to “buy out”. Are there any leagal experts out there to advise ?

And Ian doesn’t want to go broke calling you.

Also problems (receiving e-mail only) for 2-3 days. Can send e-mail fine. However the fault in receiving has been intermittent over last few weeks and I have not yet been able to access webmail since signing up as a customer months ago.

Haven’t got time / patience / or phone budget to phone the so-called help desk after the reports that I have read about the service! Please post if anybody gets any sense out of them.

And Delli have not been able to log onto my talktalk email for 2 days…. different error messages each time

Am i the only one?

Paul’s born to run

We’ve just got our PC fixed today only to find the emails are down yet again. This is falling into a sadly familiar pattern. Unbelieveable.

Mark S, yes you can leave Talk Talk but it’ll cost you £70. I can’t bring myself to do this on principle. But rest assured that when my contract is up I’ll be off quicker than a very quick thing. Along with hundreds of others, I guess.

And David can see the problem. Can you, you know, at tech support?

I’m really fed up with being unable to receive emails. This evening i have been trying to receive them for over 2 hours and each time it times out connecting to the POP£ server. I wish i had never joined talktalk broadband, although the telephone part of the business is just fine.

Dave D has some sage like advice for the customers:

Last time this happened was in December when talktalk started to play around with the servers, the symptoms are you simply just cannot log on to the Email sever, but it will allow you to send but not receive. Last time I spent hours looking for a conflict in my system. I have my email on two different servers the non talktalk server still works perfectly every time so don’t let talktalk’s idiots try to convince you that its a problem with your system. Just another example of talktalk’s total incompetance

We’re telling John it’s probably a screwed POP3 server. Though, you won’t tell us, so we don’t actually know.

can get online but cannot send/receive e-mail. Have complained and received a £20 credit. (Threatened to cancel contract). Company informed me that it could be several days before the e-mail problem is rectified.

Can’t log on to e-mail (using outlook express or mozilla thunderbird) and cannot use http://www.mail2web.com or talktalk webmail. In fact, I can’t now login to ‘my talktalk’ on their website because it doesn’t recognise my username.

So, is it an authentication problem (radius server?) or is the whole system b*****xed?

If you know something tell me please.

Oh but wait! Maybe you do! A little snippet of info from Tim

Appears no one knows whats going on as have just received Email from Talktalk stating that problems are due to error on POP3 server and engineers are trying to rectify????

And I want to hug Jane.

Oh please help me. I’ve been sitting here crying for the last two hours. I’ve been trying for 6 hours to get my talktalk webmail to do what i want it to do. it took over four hours yesterday to clear it out and get it to send stuff to Outlook. i’ve spent at least 200 hours over the last couple of months just trying to get it to work when i want. I want to tear my hair out. what can i do to get the stupid thing to work. what do i do to get my broadband connection to stay on. i’ve spent hours on the phone to tech support going over the same stuff time and again and never getting through to 2nd line support until i’ve been made to go through it all once more at least. are they trying to get rid of customers who signed up for the ‘lifetime’ deal so that we will be replaced with customers on less favourable terms to the consumer. are all these problems deliberate systems failures so that we must spend more money on the phone to them thereby generating income. please someone, help me out i can’t stand much more of this.

But the ones that know obviously weren’t talking to David P

4 Days- can send (so far) but cant receive email except sometime during the night! Collegues have resorted to old technology (fax)!

Spent 11/2 hours on phone with Tech Services (19th). At first swore blind was my anti- virus etc. although his own ‘tools’ were down and he couldnt access my account direct apparently?

With his instructions tested all ports etc and hes stumped– then his ‘tools’ come back and he tries to access my account on the server- but hey it rejects- and rejects- then hes in…….but cant see emails!!!!!!!! Well Done- new answer- it must be a very, very large email/ or corrupt email thats ‘blocking’ the account…very original! Wants to finish shift- can only recommend I leave a couple of hours and try to access via http:talktalk and delete all ‘bad’ emails myself!!! Up to me to get phone charge @ 10p min back- £13.00 Absolute BS of course- some come down during night, but off again now. Can these complaints be forwarded to OFTEL or something- a 10 Downing Street petition maybe- desperate now as going to have to alter sleep pattern otherwise!

And Alexandra has some advice

Microsoft have published ‘white papers’ and techie tools with clear instructions on how to use them. Purpose? to give the equivalent of a driving test to a business user of a particular operation of a server -aka Email Server- so you know the signs and symptoms of OVERLOAD before the server becomes OVERLOADED and everyone who depends on your business like prowess -falls over as a result of holding their breath.

Rocket science it most definately is NOT, buy more servers and employ a resident mechanic who can put the wheels back on! Incidentally, for the concerned millions of T2 email users who come home in the afternoon to eagerly check if they’ve had a reply (to anything….) the customer service reply of having trouble with their “email server” – is not a good sign. Talktalk would do well to get a grip, and relax their stranglehold on their customers lives. The excuses have run out, hand in hand, with their credibility. I think.

But somehow I don’t think they listened.

Here’s what they said to ah

I have now had a reply from TalkTalk to a customer service e-mail I sent them yesterday about the ‘no response from server problem’.

“I understand this is very frustrating, however, we are currently

experiencing a fault with our email server, which is why you are unable

to access your emails. This is currently been looked into by our

engineers as a main priority but as of yet there is no exact time in,

which this will be resolved. If this problem persists please contact our

Technical Support Team on 0871 226 7146 who should be able to give you

an update as to the problem been fixed.

Please accept my apologies for any inconvenience caused due to this

issue.

So, there you have it. POP3 problems at Talk Talk.

Dear Talk Talk,
SORT IT OUT.

Love,
Talk Talk Hell

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9 responses to “More e-mail woes. Don’t cry, you’re not alone!

  1. Thursday night. No decent e-mail since Monday. Dodgy server, network overload, or just technical unsupport? Time to go elsewhere when my contract time is finished.

  2. E mail grief extends to Onetel customers too like moi

  3. someone else posted on this website to say that the only way to get a response from this unbelievably useless company is to start with the top – CEO Charles Dunstone

    after one month of Talk Talk HELL – and im not even a customer (and never will be) – i can confirm this is spot on

    make his life the hell that his company makes yours – DunstoC@cpwplc.com

    and tell everyone you know to go with any phone or broadband provider other than Talk Talk

  4. Not getting any better – electronic mail today (09/03/2007) either intermittent behaviour or down!

    Have experienced loss (in cyberspace) of transmitted and received mail!

    What the hell is going on?

  5. Have been unable to send emails since 22.02.07 since an upgrade in this area. Phone calls do not bring results and am still waiting for a response to letter sent on 19.03.2007 to Steve Rescoria, Customer Services Director. Is anyone out there in the 01384 exchange area having problems or is it just me? The ombudsman for Talktalk is OTELO – can be contacted at P O Box 73o, Warrrington, WA4 6WU or on 08450501814.

  6. Otelo’s web address is http://www.otelo.org.uk,/ you can register your complaints with them online. You have to have made a formal written complaint to Talk Talk before they will look into things.

  7. Stuart Suffell

    Haven’t been able to access emails using Outlook Express for 8 days. My hotmail account working fine in and out but talktalk not playing ball. “server not responding” message even after 60 seconds. Spent all morning phoning their tech support on 5 different numbers. They have refused to admit that is their problem and only referred 2nd line support when I told them that I wanted to cancel my contract. All they did was tell me how to read mails using internet explorer. Wont be renewing my contract with them as I can’t afford to be without reliable email access. In short the’re completely useless.

  8. @Martin Pegan

    It’s no use emailing him, it’s likely that he can’t receive emails 😛

    Been having this problem, oddly enough I’ve found disabling any internet security on the router (Turning off WEP) appears to fix the problem.

    Why this happens I have no idea

  9. I never signed up to AOL, it was foisted on me when TALKTALK couldn’t handle the traffic, so they sold it to an American company. The result was that AOL will not let you sign in to your own bloody emails, unless you give them a lot of personal information (gender, etc), and even then, it STILL does not work properly.

    I have been considering using any number of alternative email addresses I can use, but – thanks to TALKTALK and AOL’s incompetence, I will have to tell all my customers and friends the new address!

    Why do we bother? – because TALKTALK is a good service at a good price, but only when it is working properly. Too big, too quick, and I hate logging in to an American company, when the server is down the road in Gloucester!

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