A few weeks ago Charles Dunstone amused the cynics and pleased the easy by yanking sponsorship from Big Brother after the Shilpa Shetty Shenanigans. According to him, Carphone Warehouse and subsidiaries don’t believe that bullying is appropriate… or very nice. So, what do you call it when a company keeps customers against their will? When High Level Complaints go nowhere and the result of valid complaints regarding service is to cut off telephone service?
At the best, I’d call it aggressive. At the worst.. well, perhaps Charles Dunstone should pull out of the Carphone Warehouse as well.
I managed to be a TalkTalk customer for approx 6 weeks before deciding to leave. I have never had such bad service from any other. Free Broadband – well over 2 months and not provided. Cheaper calls – nearly double my previous supplier for majority of calls to same number. Customer service – do not answer emails, do not phone you or write when promised. I’m now on my third yes third high level complaint and I still have not hear from them. I stopped my Direct Debit after warning them I would do so if the service did not improve. Their reaction is to put a restriction on my line – now I can not even ring their Customer Services or Accounts department. What stupidity on their part. Goodby TalkTalk why don’t you ListenListen?
PS Not a disgruntled ex employee or connected with any other phone company – I just want my bloody phone service back from them!
We hear ya Mike, oh do we hear ya.
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