Monthly Archives: January 2007

More customer service monkeys to service you…. in Irlam

As much as I’m ever so wary regarding any slightly positive moves the Carphone Warehouse may make, this seems promising.

THREE HUNDRED jobs will be created in Greater Manchester with an £8.5m investment by telecoms giant Carphone Warehouse.

Opal Telecom its network operations division will build a new centre at Irlam which will be its national engineering headquarters.

The company already has an office on the Northbank Industrial Park in Irlam, where 200 staff are based. The new building will go up nearby and will be for 500 workers.

Should I apply?

New Carphone centre will create 300 jobs

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More software to solve customer service fiasco

It appears the Carphone Warehouse IT department has a significant budget for purchasing software to help ‘manage’ their ‘relationships’ with their ‘customers.’ Instead of addressing a culture of inaction, or their inadequate communications infrastructure, they buy more software.

TIBCO Software Inc. today announced that The Carphone Warehouse, Europe’s leading independent retailer of mobile phones and services, has chosen TIBCO’s service-oriented architecture (SOA) and business process management (BPM) solutions to serve as its foundation for an agile and flexible order management and fulfillment platform. This next-generation order fulfillment platform is designed to improve The Carphone Warehouse’s fixed-mobile converged (FMC) services offering and better meet consumer needs while remaining competitive in the fast-paced communications market.

How about actually learning to troubleshoot? Or fulfilling promises made to long suffering customers?

That would be a good start and it wouldn’t cost you a fortune in licenses.

The Carphone Warehouse Dials Up TIBCO for Next-Generation Order Fulfillment Platform

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For some reason, people not taking up their broadband.

Hi guys!

With the exception of moderating comments, Talk Talk Hell was on a bit of a hiatus for a few weeks. Part of that was Christmas excitement and bloat, leaving one only capable of watching various films on Channel 4. Part was ascertaining direction and need. The latter hiatus inducing thought was quickly ruled out by your comments and e-mails. So, I’m back and it looks like things will stay the same… for now.

Any ideas, beyond a petition and the wonderful Observer campaign, to get our message across clearly are appreciated. Just comment or

First, some rather amusing news:

LONDON (Reuters) – Carphone Warehouse (CPW.L: Quote, Profile , Research), Europe’s biggest mobile phone retailer, gave mixed signals on Friday as mobile phone contract sales impressed but fewer people were on its broadband offering than most analysts had expected.

Carphone said it was on track to meet analysts’ full-year forecasts and had connected 540,000 users to its TalkTalk UK broadband offering by the end of the third quarter, of which 132,000 were on its own “unbundled” lines.

I sincerely hope not Dunstone, you delusional person you. One can only hope that potential customers will run for the hills full of fury and fear regarding your service.

Reuters: Carphone gets mixed reception as broadband stalls

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