Did any of you read Candide in high school? It’s about a guy who believes, despite his horrible life, that this is the best of all possible worlds. I can’t help but think perhaps Charles Dunstone is the real life Candide.
As I write, we have well over 500,000 people enjoying free broadband
I’m not sure if ‘enjoying’ is the right term here Charles.
we were unprepared for just how many people wanted to join the revolution. We have therefore spent the summer and autumn scaling up the business and improving our customer service. We undoubtedly still have some way to go until we become best in class, but we have made enormous strides during this time. Most notably, we now have no queues for connection and easy access to our call centres with little waiting to be answered.
This directly contradicts something he wrote to Ian Dewhirst in an e-mail: I would advise you to contact the number in the mornings as we do have peak times where the number may become busy and difficult for you to contact the store.
The process of transferring the lines is done in partnership with BT and does lead to a temporary interruption in service whilst the work is done.
Like, about a month’s interruption. Click the LLU tag for more info.
Thank you for reading this, if you are already a TalkTalk customer, thanks for your patience and support. If you haven’t joined us yet, its really worth thinking about. We still remain the best value telecom and broadband product on the market, and in the past 8 months have learnt a great deal about coping with demand and supporting free broadband.
We had patience with you about 6 months ago. That patience has long been drained. And new customers? It’s a crock, read this blog to see how much their service is ‘improving.’
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