More software to solve customer service fiasco

It appears the Carphone Warehouse IT department has a significant budget for purchasing software to help ‘manage’ their ‘relationships’ with their ‘customers.’ Instead of addressing a culture of inaction, or their inadequate communications infrastructure, they buy more software.

TIBCO Software Inc. today announced that The Carphone Warehouse, Europe’s leading independent retailer of mobile phones and services, has chosen TIBCO’s service-oriented architecture (SOA) and business process management (BPM) solutions to serve as its foundation for an agile and flexible order management and fulfillment platform. This next-generation order fulfillment platform is designed to improve The Carphone Warehouse’s fixed-mobile converged (FMC) services offering and better meet consumer needs while remaining competitive in the fast-paced communications market.

How about actually learning to troubleshoot? Or fulfilling promises made to long suffering customers?

That would be a good start and it wouldn’t cost you a fortune in licenses.

The Carphone Warehouse Dials Up TIBCO for Next-Generation Order Fulfillment Platform

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