I’ve heard this before, by people who work for other ISPs. Nothing from BT (Darren, you still around?) that confirms it but then, would you? Have a read through and click the link. Well, unless you came from Money Saving Expert. Hi guys!
With all due respect to long suffering TalkTalk unbundled customers, they do have a point in blaming BT for generating faults. This is because the change in wiring at the telephone exchange when being unbundled from BT to TalkTalk is done by BT OpenReach engineers. Although OpenReach are supposed to be independent of BT they are in fact BT employees.
The latest figures released by Ofcom show that only 20% of transfers from BT to TalkTalk and similar LLU ISPs like Bulldog and Be go right first time, whereas transfers from BT to other broadband operators using BT Wholesale broadband services go right first time in 80% of cases. This is an amazing difference and cannot be explained by TalkTalk or Opal’s incompetance alone, as the figures are a measure of OpenReach performance.
So it would probably be right to suspect that BT are playing dirty tricks to make TalkTalk look worse than they really are, which isn’t too hard to do. To get faults caused by OpenReach fixed at the exchange TalkTalk have to again request Openreach to fix the fault. Opal and TalkTalk are only allowed to touch their own equipment and not any BT stuff.
Although my unbundled TalkTalk service is working reasonably well now, I had my fair share of faults and the customer service is appallingly bad. All I can say is that things seem to get sorted out in the end but as Eric Morcambe famously said “not necessarily in the right order” and well after they say it will. It is obvious that there are not enough Opal engineers working on TalkTalk’s network either.
The best tactic to use is bad publicity. Try and get the local press to get interested and if they do the potential bad publicity will get your fault fixed very fast. See http://forums.moneysavingexpert.com/showthread.html?t=311122 All I can say is that when they get it working properly, it does work quite well and is very cheap.
The CPW do seem to respond to bad publicity. Go for it!
Talk to BooBoo (heh.)
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