Monthly Archives: December 2006

On the first day of Christmas

I’ve worked on this for a bit now…

Merry Christmas guys!

The Twelve Days of Carphone Warehouse

On the first day of Christmas Charles Dunstone gave to me: not a single damned apology.
On the second day of Christmas Charles Dunstone gave to me: two broken mobiles
On the third day of Christmas Charles Dunstone gave to me: three stress headaches
On the fourth day of Christmas Charles Dunstone gave to me: four dead phone lines
On the fifth day of Christmas Charles Dunstone gave to me: FIVE LEGAL THREATS*
On the sixth day of Christmas Charles Dunstone gave to me: six dropped connections
On the seventh day of Christmas Charles Dunstone gave to me: seven crappy modems
On the eighth day of Christmas Charles Dunstone gave to me: eight Indian call centres
On the ninth day of Christmas Charles Dunstone gave to me: nine blue screens
On the tenth day of Christmas Charles Dunstone gave to me: ten investors bolting
On the eleventh day of Christmas Charles Dunstone gave to me: eleven lame excuses
On the twelfth day of Christmas Charles Dunstone gave to me: twelve customers weeping

* Used for the purposes of satire and comedy. This hasn’t happened. Yet. Or at least it didn’t happen on the fifth day of Christmas.

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Citigroup says sell Carphone Warehouse stock.

I love this.

Not everyone is convinced it will be a brave new dawn for the company. The US investment bank Citigroup released revised forecasts yesterday to include the AOL acquisition, and reiterated its “sell” recommendation on the back of the new numbers. The broker highlighted increased net debt of approximately £610m, from £306m, increasing interest payments. It also believes its 235p price target assumes “near perfect” execution of the group’s broadband expansion – generating 1.8 million subscribers, successfully rolling out 1,000 unbundled local exchanges and maintaining average revenue per user. In what is becoming an increasingly crowded market place, Citigroup believes that the current price discounts too many risks.

Market Report: Make-or-break time for Carphone Warehouse

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Now the Post Office is going to provide broadband

Am I the only one that’s starting to think, perhaps, there are too many branded phone products? I can get a phone through BT, Tesco, Carphone Warehouse, NTL/Telewest….

I note this doesn’t mention who will control the underlying infrastructure. It might mean Postman Pat has a new job…..

The Post Office is taking on BT with a £5m-plus campaign backing the launch of its HomePhone telephony service. It aims to attract at least 1m customers by 2008, taking 5% of BT’s residential business.

HomePhone promises to deliver average savings of 12%-20% compared with BT Option 1, and will be ‘competitively priced’ against Carphone Warehouse’s TalkTalk and Tele2. TV ads break this week on terrestrial and satellite channels, using the strapline ‘It may be good to talk, but it’s even better when you save money’, playing on the old ‘It’s good to talk’ slogan used by BT. The TV campaign will be backed with press ads and the Post Office’s biggest ever direct mail push, to 400,000 customers.

New campaign: Post Office

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Watch out for billing scam!

This isn’t entirely related to Talk Talk. But, in the interest of keeping you all scam free, I thought I’d post it anyway.

Mrs Barbara Rice, chairman of Brighouse Good Companions’ Club, was shocked when she received a phone call demanding £14.31p on an outstanding British Telecom bill.

She had transferred her calls to Talk Talk some time ago and in September decided to transfer her line rental as well to the same company. She paid her final bills to BT and received a refund because she had overpaid.

“When I got the phone call at home from someone claiming to be from BT’s credit office in Edinburgh saying I owed £14.31, I was very confused,” said Mrs Rice, who comes from Brighouse but now lives in Odsal.

“I tried arguing but I was told if I didn’t pay up my phone would be disconnected.”

Basically, these dreadful people ripped off a nice lady by being a bit aggressive and a bit nasty. Don’t fall for it!

Warning over phone scam

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Phone for help

As well as ye old broadband tales of mystery and horror, Talk Talk Hell also receives a lot in the way of phones. As much as Chucky Dunstone protests that he’s drug their service up to ‘the same level as other broadband providers’ it actually just seems to be an issue with the Carphone Warehouse’s inability to provide an acceptable level of service.

Have a read.

From Margaret, whose father is waiting on a liver transplant.

my parents went away on holiday in septenber to ther dispalefe when they came home ther was a diffrent telephone number. we got in touch with talk talk they said they was going to sort the problem as you can guess the problem has still not been sorted and once again they have gone to use there phone and it has completely been disconected this is not good enough my father is a very sick man he is under kings colleg hospital with the liver department he needs the telephone to liason with the hospital i am very very angry

Picked on a young lad

i felt intimidated by some of the staff. I dont know much about phones and because i was young i felt they took advantage, they were smirking at eachother. after i bought the phone i felt i was mugged so i went back in less than 10 mins later and they refused a refund so i asked to exchange it , they sed i wud loose my £10 top up. the guy sold me a 1 Gb memory card, i later found out that my phone oldy takes up to 512mb. i asked to see the manager they told me he was on holiday, a few days later i found him at the shop. i made unnesseary journeys to the shop they gave me wrong information. ive ent them a letter but they havent replied

if anyone here has had a similar experience please email me

lets bring them down!! iam not sure if iam allowed to say that but its only fair of how they treat a 14 yr old taking advantage of my age!!

Russell’s experience is less than complimentary: (link goes to Ciao review

Having returned home from holiday I was most surprised to find when I attempted to make an outgoing call a restriction had been placed on the line. I telephoned customer services (from my mobile phone as I couldn’t make outgoing calls from my landline) and using an online translation website to interpret for their customer services telephonist, found out they had cut off my phone because my direct debit had been refused.

This struck me as odd because I knew fine well I had more than sufficient funds in my bank account to honour their direct debit when it was requested. I was put through to ‘credit control’ – you know, these psychopathic, mean spirited, spiteful turds that get hard ons lording it up over people having difficulties paying their bill. Knowing all too well I did have the funds to pay this bill and clearly, this was their mistake I felt a sense of belligerence as I listened to fuzzy, crap music tapped out on a bontempi organ while I wasted yet more of my mobile phone credit being transferred.

Now, I know there are problems with other ISPs/mobile providers. It’s just pretty much the way technology goes. I am, however, feeling slightly sceptical about the claim that Talk Talk, or any of these experiences, happen with quite the same frequency anywhere else.

Well, unless it’s NTL.

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Some help for hamza

We have some requests for assistance coming down the line. Have a gander and see if you can’t come up with something.

(As always, I promote the Things You Can Do page.)

From hamza!

i WAS with tiscali until they blessed me with LLU in may06, and from june06 when i cancelled my account up until to this day, tiscali hasnt released my line NOR has talktalk done anything on its part to actually HELP me in obtaining their broadband service which im entitled from their talk3 package! both tiscali and talktalk are a bunch of deranged monkeys that need bananas be shoved down their throats. anyone now what i shud do to come out of this ‘no internet’ stone age era iv been left in?

A different router with issues (Not a Netgear, though I suspect the problem may be the same.)

From Mark

I really cannot believe that I fell for Talk-Talk. I eventually get a password and user named that worked and I have a connection using a Voyager 205 router. However, for some reason I cannot access any websites at all! I have checked the router settings and everything ties up to what everyone is saying, but still no joy.

Can anyone help? I have stopped all firewalls etc but no joy.

And an e-mail query from Barry regarding contact info and small claims court.

Do you have a land line for their office in Acton?

If I want to cancel the contract what do I have to do?

If one wants to take them to the small claims court what sort of case does one need to have. I am theoretically on broadband but we have not been able to get either our mac or pc to connect despite several hours on the phone to the help line to people in India and South Africa. These are all very nice people but it is impossible to speak to management.

If anyone has any assistance, drop us a line!

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More network problems for Talk Talk

Some slow browsing tonight. I wanted to post more but Gmail is loading like molasses in… well, right now. ‘Why? Why could that be?’ I hear you cry. Well, it appears our lovely ISP is having some minor issues.

4% packet loss to and

Averages are ok at around 40ms but both come back with a max ping time of around 1275ms. (For the non-techies, that’s loads.)

For the record, it’s not usually that bad.

Currently on as a gateway.

DNS queries from .18 are responding very quickly.

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