It appears the magical upgrade to 8MB isn’t working out for many customers. I’ve had a positive avalanche of complaints from you guys regarding lost or seriously degraded service.
The symptoms of being upgraded:
1. Connectivity becomes intermittent
2. You’re told there’s ‘nooooo problem at all’ but then, they retract and suddenly realize there may be something wrong.
3. Your phone line dies. Then your VOIP phone dies.
4. It’s obviously BT’s fault.
Martin is dealing with the issue of connection drops during the evening:
Was advised that my broadband would be improved on 23 Oct – yes the speed went up to 5/6 thingy bobs!! but unfortunately the system drops out after 10 minutes. Went to help/support (what a joke!!) got neither. emailed and got replies saying contact LLU (what a joke!!) can’t get through – spoke to customer service – through in no time – asked for help – they said I need to speak to LLU team – put me through to the bl—dy music again (what a joke!)(find myself singing the song all day long now!!). Now 20 days later no change in situation – system works OK during the day (when I am at work!!) but not in the eveining !!
Another Martin was working fine, amazingly, until his upgrade:
Have been running 834v2 with 3.0.31 firmware perfectly until the exchange was upgraded two weeks ago, since then very intermitent broadband, and when it does work, only for a few minutes before it dies. Rebooting router can help, but again, only for a few minutes. Am waiting callback from TT LLU department to see if they canhelp, otherwise I’ll be cancelling my contract in the morning, going back to BT and finding a new broadband provider!
I’ll try changing the DNS to manual entry on the router side, but don’t hold out much hope!
Will let you know if I have any luck with engineers!
Peter’s connection petered out:
TalkTalk broadband was installed with very few problems and pretty constant reliability until the fateful day that my service was “improved to give me the best possible connection”
Yup it was the dreaded LLU unbundling operation- subsequent to which , just like the previous blogger,the service went awol at peak times. If I do get a connection after 7pm it is so slow that I cry out for my old dial up pay as you go line back.
Calls to the helpline eventually got my complaint logged and a member of the LLU team did actually call me back three times. His verdict was that “we have a major broadband outage problem at my local exchange,they are aware of the problem and that I am by no means the only customer affected. It will be corrected within days.”
Days stretch into weeks and weeks into months and still the problem is unresolved.
Come on TT , I was a happy customer who was prepared to champion your cause against all the adverse publicity but you are testing my patience to the limit.
Joe is jonesing for a lawsuit:
i am a talk talk user and i was told that they were going to update the lines to give me a better internet speed. Since i have been put on llu i have had nothing but problems.now talk talk refuse to take my tech calls because its llu’s problem now and llu keeps hanging up the phone when all i ask them to do is test my line.
I am a calm and tranqual person but if you pay for a service you expect it to work not work for 2 mins and then get greff for asking llu to do there job. I spent all day on the phone to bt today asking them what my options are with changing the isp from llu to BT. they cheaked the line and said it is impossible unless i get a mac code. i got a mac code and then phoned bt bk. the mac code is usless because llu have altered the exchange line to there own equipment. as far as i know i we were not toldof llu pulling a wire out of the bt exchange to connect to there own box. they have me by the nuts. i cant change isp and i am bound by a contract. this is my old mans house and i origonaly got talk talk because of the free calls we could make to italy, america, germany ect. the internet was part of the package. now i feel like they have violated my staturtory rights as a consumer by not giving the service and refusing to deal with the ongoing problem i am haveing with llu. If there are more ppl with this problem and dont want to stand for the shit they are giving us then e mail me please. power in numbers. with enough of us we could get the best leagle representation for possably less than 50p each.we could take llu and talk talk to the cleaners. please let me know what you guys think. I dont want to be pushed around by a company that dont give a crap about us and wont help us. I have my reasons for needing the net so please dont have to state your reasons for needing/wanting it. just if you have had problems with them then let me know.
Roy didn’t even have a telephone line!
I was due to receive the LLU upgrade on 24/10. Since then I have had no phone or internet access. Trying to contact helplines is very difficult. Then after finally geting through to a UK call centre on the Friday afternoon, I was told nothing could be done as it was an engineering problem associated with the upgrade. It took until Monday morning when a friendly operator in South Africa, took my details and actually logged a fault!
Keeba feels everyone’s pain.
*sigh* finally got talktalk after waiting nearly 8 weeks, 6 weeks later (up to now) and sitll no modem -_-“, lucky i have a router so i been using that. everything was going fine then i got a letter saying they were gonna upgrade me to a higher connection . Since then my line just cuts off randomly and can take up to 15 mins sometimes before i can reconnect. Talktalk seriously sucks
Lesley’s phone doesn’t work either:
HAVING WAITING SEVERAL MONTHS TO RECEIVE MY BROADBAND MODEM I EVENTUALLY GOT UP AND RUNNING. EVERYTHING HAD BEEN OK. I THEN RECEIVED A LETTER ABOUT THE SERVICE BEING UPGRADED. GREAT I THOUGHT. BUT I HAVE NOW BEEN LEFT WITH NO PHONE FOR THE PAST WEEK. CAN ANYONE TELL ME WHAT IS GOING ON.
Joe finds a newer NetGear router may be the answer:
I still had no phone after 3 days following LLU 8mb upgrade only broadband. I tried a friends newer Netgear DG834N ADSL2 router and that worked on new 8mb but my old netgear DG834Gv2 did not… was that just a coincidence?
Anyway after lots of nagging to TalkTalk they have backed out of the 8mb upgrade (as it was apparently affecting loads of people) and am back down to 2mb and everything seems ok again on my old router.
I guess I’m going to have the same problems when the try to upgrade to 8mb again!
26 HOURS?! Wow. Phillip is way more patient than I am.
Because we know that were shite
We have got to get it together – Now
Still no BB after 26hours calls on hold and 6 e-mails and 3 letters.
LLU may not be the way ahead – ADSL line was fine before my upgrate.
All UK BB is rubbish needs to be sorted out.
Joe found that it was BT’s fault… naturally.
Just got through to talktalk helpdesk after 45mins to say my phone has no dial tone since yesterday mornings scheduled 8mb upgrade.
They said that they were having major problems and three of the exchanges were down in the area, could be Erith, Crayford, Dartford. Fix ETA for tomorrow sometime (wed 25/10/06)
Saying that my broadband works (5-6mb speeds) with speedtouch modem but not my netgear router, so not sure it’s a “major” exchange down problem as they said.
I also asked the nice engineer if it was a problem with talktalkak’s LLU and he blamed it on BT exchange being down… Could be defamotary!
SSDD for Anthony
I have had the same….all was fine til the LLU upgrade,then no phone and no net……next to no customer service……Talktalk need shooting!!!……it is the worst experiance of my life!!…be warned….do not go near them!!
Ian’s cool phone stopped working. 😦
Hi well ive had TalkTalk for about 4 months, the broadband was fine until i became LLU now its a shambles, I have a netgear 834G and also a Zyxel VOIP Router, since LLU the Zyxel refueses to work at all, while the Netgear works for a couple of hours buts gradually gets slower and slower until you end up having to reset the router. any ideas. the router is on TalkTalk recommended settings and the MTU is currently 1458
I have a thought….
Could it be that the hardware they’ve already shipped, that was already a bit crap, isn’t compatible with the exchange after LLU is complete?
Just a thought.
Can anyone confirm?
powered by performancing firefox