Dude has commented regarding what your e-mail settings should look like. Have a skim through, could keep you from spending a lot of money on those 0870 numbers!
TalkTalk freely admit they’ve had problems with their servers. Currently they are upgrading their POP3 server so most people can’t seem to access their email.
If that doesn’t work, go to http://www.mail2web.com/. Just type in your email address and password and there you go. If you can’t get in on either of those, try emailing yourself from a different email address (for some bizarre reason TalkTalk don’t ensure email accounts activate straight away).
You can always try using something like Outlook, just make sure you do type in the correct settings, or you feel rather dumb for yelling down the phone at someone that it’s not working!
The correct settings are as follows:
Incoming Server Type = POP3
Incoming Server = mail.talktalk.net
Outgoing Server = smtp.talktalk.net
Account name = (emailaddress)@talktalk.net
Password = (email password)
Also, if you hae any problems, try deactivating email-scanning or your firewall temporarily.
Some different virus-protection programs stop things working too.
Hope that fixes most peoples emails! If that doesn’t, all TalkTalk will do is test that you can ping ok, run a netstat to check for any wrong connections from spyware. They’ll probably fob you off and say run a virus scan, or ‘try swapping the microfilters…’ to a dead line.
Don’t take any of that, go through the settings with them, reset your browser defaults, try the pings with them, and when they say they are stuck, ask them to then send it to 2ndline. I know it’s a wait, but you can’t help it. And to be honest if all this doesn’t fix it, it isn’t gonna get fixed by whoever you call up.
Dude points out a rather tricky move that I’ve known of in tech support. When they tell you to swap filters, that’s when they want to disconnect the call. (Or at least some times.) Try not to do that.
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