Error 680 actually line fault?

We’ve had our share of debate around here regarding error 680. Cathy, someone to be admired by the sound of it, finally got someone to check it out for real.

I have been trying to connect to TalkTalk broadband for 3weeks. Had it up and running for 20 minutes then it disconnected. Keep getting message “no dial tone” and “unable to establish a connection”. Error 68O has appeared more than once. Copious calls to TalkTalk – no joy until a technical person phoned me on Wednesday at 9.40pm and said that it was being reported to BT as a line fault! I wish I had stuck to BT!!

Anyone else?
Talk to Cathy

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9 responses to “Error 680 actually line fault?

  1. If you are connecting on a USB modem have you made sure that you have the most recent modem drivers?

  2. Hi,

    I have numerous problems with TalkTalk.
    I signed up with TalkTalk for my business. They did not make me aware that they were not providing a business service. However, they were happy to take the money from my Business account and to sign me up in my Business Name.
    I was told I would go live in September 2006. They cut off my existing broadband (with BT) in June 2006 with no notification to me. I spent several days trying to talk to someone to get my business up and running. This eventually happened and they sent me their equipment and devices. Since then my broadband has failed at least 6/7 times a day, I have had to reboot my machine 3/4 times a day and have spent most of my working day getting broaband to work or being on the phone trying to contact them.

    This month (October 2006) I again had problems connecting and was without service for 10 days, several days of which I had no phone service either.

    For the last 2 days I have had brief access to my broadband and again have no ppone service either. TalkTalk’s attitude to customer service is appalling. Their standard response is we will get around to it within 30 days as per our terms and conditions.
    I am now having to look at a switch of providers that will offer a good service. Yes it will cost me more, but, quality of service will be better.

    I am having very little joy in getting TalkTalk to “Talk” to me.

    I shouldn’t have to reboot my machine 3/4 times a day, the line should not drop 7/8 times a day.

    Their Customer Service should be Customer focussed not TalkTalk focussed.

    Regards

    Dave Barnes
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  3. #

    Me Me // Oct 24th 2006 at 6:58 pm (edit)

    If you are connecting on a USB modem have you made sure that you have the most recent modem drivers?

    Hey Me Me: Would you know where those are? I have no idea what this little beast even is.

  4. Pingback: KANA “enhances” customer service « Less Talk Talk: More Service. The unofficial, unaffiliated Talk Talk blog.

  5. Since last 3 months, which I joined taltalk I had experiencing, all sort of problem
    no incoming call no outgoing call no Broadband.. In total 7 to 8 days dead phone line,
    Rubbish costumer service and amount of time I have spend to call them from outside to report the fault I find this totally unacceptable,
    I wish never switch from BT to TalkTalk,

  6. I’m also stuffed by TalkTalk, no phone line, BB etc, and I’ve been a customer for nearly a year… I’ve contacted customer services, endlessly on hold… Also, no reply to my email enquiries. Surely, this is breach of contract which can be pursued, en masse, in the courts of law. God I’m annoyed…!

  7. The only solution to fix this major problem is to switch to a network which uses a DOCSIS (cable) modem, they are always 100% up, no passwords/usernames to enter, and generally faster than DSL For example, my current connection is 8mbps down and 800 kbps up. you will not see that consistently from any of the DSL providers. Not even through their own speed tests

  8. margaret gremlin

    After what seems a lifetime of being transferred to yet another “engineer” would someone tell me how they have resolved their problem with TalkTalk.I have yet another 9 months on my contract to run.They (talktalk) have not kept their part of the contract.We too,wish that we had kept with BT.Last but not least,as I am on a limited income,can someone please advise how much Talktalk charge if we finally receive a visit from an engineer.MG

  9. margaret gremlin

    After what seems a lifetime of being transferred would someone tell me how they have resolved their problem with TalkTalk.I have another 9 months on my contract to run.They (talktalk) have not kept their part of the contract.We too,wish that we had kept with BT.How much do we pay for an engineers visit.MG

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