Saying that Talk Talk’s service is improving in light of recent media grovelling is pretty much akin to saying young Tara Reid is in the process of sobering up. Might sell papers, might get us reading but the reality is pretty dissimilar to the corporate babble.
Have a read through of ScoozMee’s cancellation letter. You tell me if things have improved.
I am writing to cancel my subscription to your dis-service.
Firstly, if I’d known at the time of ordering my telephone and broadband from yourselves, that you indulged in the practice of routing your customer-support calls to call centres outside of the UK to cheap-labour centres in Pakistan and South Africa, I most certainly would not have supported your immorality.
However, at the time I was informed that you only used UK-based call-centres.
Of course, I’ve since found that to be untrue.
Secondly, I was told that my broadband service, modem/router and microfilters would be provided within three weeks or so. Four months later, and several calls to your customer-disservice line, my equipment still has not been provided.
As I had not received any bills from yourselves in the three months that I had been subscribing to your service, I called your customer-disservice centre to confirm my address – Your records did not contain my correct address.
Once again, I provided the correct address details and still your cheap-labour did not perform with any degree of competency and I finally received a bill – Still incorrectly addressed.
When, finally, I’d lost all faith in your company and asked Ghita to cancel my account with yourselves, she continued to ramble on giving me more hollow apologies and false promises to deliver my equipment – Totally ignoring my ever-more insistent demands to cancel my account. Eventually, she said that she would need to transfer my call.
I then waited for another half-hour or more, listening to your recorded lies about my call being important and that you would answer my call shortly.
At the end of my long wait, the call was simply cut and I found myself listening to a continuous tone and then silence.
I waited another four or five days (the time quoted by Ghita to deliver my equipment) before I then called back – Of course, my equipment was not delivered, so I’d decided to continue with my action to cancel my account.
The person on the other end of the telephone (Waquas – Rhymes with Jackass), responded with laughter when he entered my details into his computer and when I informed him that I didn’t much care to be laughed at – He said that he wasn’t laughing at me, but was reading the notes written on my account. I’ll remind you of the Data Protection Act and hereby demand that you submit to myself, all of the records and details that you have on your system pertaining to myself. If after receiving such information, I feel that you have not fully complied, I will instigate an investigation of your adherence to the aforementioned act.
When I asked Waquas to effect a cancellation, he said that he could not do so, but that I would have to dial another number – Which he then read out to me.
I tried the number he provided several times, and I even attempted a selection of different permutations of the number, just in case I’d copied it down incorrectly – However, I am quite used to taking very detailed information over the telephone and the chances that I had copied the number incorrectly are slim. The number provided was bogus.
The next day, I received a bill, from yourselves, stating that you had taken 45 pounds from my account via direct debit.
You had no right or entitlement to that money. That sum was in ADDITION to the amounts recently taken out for provision of telephone service and the bill indicated that you were about to take a further ten pounds from my bank account.
You have been taking money from my account – Without notification, permission, or right. This is commonly known as THEFT. Despite Waquas’s claim that a manager would call me and refund the money taken from my account, this has not happened.
So, I called my bank and gave them strict instructions to block ALL attempts from your company to steal any more funds from my personal account.
This means that my mobile phone insurance policy with yourselves will also no longer be paid and I am quite happy to tell you that I consider that account likewise CANCELLED.
You may rest assured that I will forward details of your company’s activities to the Department of Trade and Industry, OFTEL, numerous radio stations and newspapers, BBC WatchDog and various websites.
You can also take note that as you act like a prostitute who steals money from the wallet of a sleeping client, you have rightfully earned the nickname Carphone Whorehouse.
You will be receiving NO FURTHER MONEY from myself as you have already taken much more than your entitlement.
I’d like to add that my bills with yourselves have been far in excess of those with BT and according to the wording of your marketing solicitations, you owe me 1000 pounds.
Finally – You have NOT been charged for this communication, however, should I find it necessary to deal with your company again, you will be charged 25 pounds for administration.
Overcharged, promises not fulfilled, bad customer service, insane billing practises… sounds pretty much the same as it did 4 months ago.
Talk to SM (Fitting acronym yes? Like SM:ISP)
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