Sometimes it’s a benefit to be so far behind that you must go through hundreds of comments at the same time. I’ve noticed a pattern with certain Netgear routers and CHAP just, well, falling over in an exhausted heap.
Have a read through Jayjay’s problem:
I hear where you’re coming from – just got broadband from TalkTalk. I can connect using the supplied USB Speedtouch 330 modem (when it eventually finds the line and stops flashing), but I bought a Netgear DG834G becaue I wanted to setup a wireless network. Can I get it to work? NOOOOOOO…
I’ve set-up routers before but this is driving me crazy. There is something very questionable going on. The TalkTalk settings are as follows:
Encapsulation mode: PPPoA VC-MUX
DNS Primary: 18.104.22.168
DNS Secondary: 22.214.171.124
However and despite the fact that I have tweaked and double checked everything – I must have checked my login and password hundreds of times – I still get an authentication error: “CHAP authentication failed”.
I’ve changed every setting in the Netgear Admin pages, I’ve ping’d every relevent IP address, I dont see how I can change to/from PAP or CHAP, I’ve selected “never connect” for the dial-up process for the Speedtouch, I’ve uninstalled and re-installed all software, I’ve experimented on three PCs and one laptop, downgraded the firmware, upgraded the firmware, rebooted, restarted, and the lights are lit and stable on the Netgear router, but it would seem no-one is still at home????
Anyone any ideas to help us?
Another one from Brian:
Hi, I’m having the same problem with my netgear DG834GT router. I used to be able to have wireless with Pipex and had no problem at all until I was conned into switching to Talk Talk. Since joining this company I cannot get wireless broadband at all and can only connect via their own modem which means plugging in. I’ve phoned their helpline which is clearly in India or somewhere such like and can only get through to someone reading off an obviously scripted answer with the end result being that they cannot help. They claim that the problem is with netgear when it clearly isn’t. I hate Talk Talk!!!!! They are horrendous! Can anyone please help me:)
One from frustrated mum Carol:
Philip, where are you??? You say you have DG834GT and have no problems with talktalk and offered to share settings. Please post them!!
I have no problem connecting to talktalk or with email but still cannot get other notebooks to connect to wireless router DG834GT despite having no problem with over-expensive BT Business Broadband.
When I phoned Talktlkk, they read out the following settings;
ADSL modulation Auto/G.DMT/ANSIT1.413
PPPoATTTP over ATM (PPPoARFC2364)
Settings: Encapsulation VC MUX
I can’t find out how to make these work and it’s starting to become an issue with my teenage children who are desparate to get back onto MSN. I’m a mum under pressure.
And Paul has a possible solution for the authentication problems:
We have recently switched from BT internet to Talk Talk. After an initial problem with not being able to access our hotmail and btinternet email accounts, I downloaded a firmware upgrade for my Netgear DG834GT wireless router, all is now fine. I can access both using Outlook Express.
I think some of the problems are a result of the CHAP encryption.
Hope this helps.
And the ever popular MTU change seems to help with basic connection issues:
There is an issue with some Netgear routers and the TalkTalk service.
Go into the router configuration page and find the MTU setting there. Set to 1492 or lower, but do not go below 1400. I found 1450 worked for me.
The symptoms: no messenger login, no hotmail, no talktalk website, can get google and some other sites, can’t get others.
One I changed the MTU, everything went back to normal.
I’ve e-mailed Paul directly regarding what firmware version he’s using. If anyone knows, drop me a line!
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