I’m still catching up, after giving Talk Talk’s legal team a bit of time to crawl through the site. I was dismayed to find out that despite promises from Charlie D, the same situation that inspired this blog continues into oblivion.
CHARLES DUNSTONE, chief executive of Carphone Warehouse, claimed earlier this month that the customer-service chaos at Talk Talk, its home phone arm, had been resolved. But scores of Sunday Times readers were still having problems last week — six months after signing up for its broadband deal.
He said: “I’m fed up to the back teeth with it. Last Thursday, when I came to log on I had no internet at all. I spent the whole morning on the phone to OneTel, my current provider, and Talk Talk.
“OneTel said it was nothing to do with them any more because I am now with Talk Talk. Talk Talk said it couldn’t do anything until I had received my modem and installation package — that’s what I’ve been waiting for since April.
“What annoys me most is I’m having to pay Talk Talk £20.99 a month for my phone, which is meant to include free broadband, but I am still paying OneTel about £25 a month for internet access. Yet they are both part of the same company, so I am effectively paying Charles Dunstone twice.”
I think there’s the answer for our Onetel guys.
Absolutely ridiculous. When will we actually get some damned service?
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