This is the first I’ve heard of Carphone Warehouse even insinuating that they call people (and then saying they don’t anymore…) But the final notice story is the same as various others. Any recommendations for Stewart?
I was a customer of OneTel for four years. I always paid my bills by DD and in the main I had no problems. Then Carphone bought Onetel at the same time as I moved. Onetel told me that as I was keeping the same number they had an arrangement with BT and the ADSL woudl follow five days later. It did not. Eventual the lady in India told me twenty one days. I could not wait that long (having already been without a service for over a week) so I cancelled my contract and allowed one more DD payment to go through before cancelling the mandate.
Turns out according to the Indian people I owe them £1.56 although they requested the full payment of £23.99 after which they would refund me. I have just paid their debt collection agency CCS £26.15 (no idea where they got that figure from but that is not important) at least CCS have a web site that works.
The money is not the issue for me. What bothers me is the dishonest trading practices that are being employed i.e. stating in the standard worded letter entitled FINAL NOTICE “we have attempted to contact you by phone and letter on several occasions … ” when I asked when? I was told “we no longer phone people” and the letters “oh we definitely sent them”
I will never use Car Phone Warehouse OR The Phone House (as they are known in France) OR OPAL Telecom (I am an IT Director) again. I have written to David Cowan Legal and Litigation manager at OneTel and if I ever get a response will post it here but somehow I doubt it!
Is this a case of 6 months down the line billing? Talk to Stewart
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