Like the mole? It’s especially for Moley 🙂
Trev and Pat are slightly vexed by how June and August are two of the same thing. They’ve sent letters to BBC Breakfast, Dunstone and… me! Can anyone help?
Hello, its now nearly the end of August and still no broadband from
I received a letter from Talktalk in July asking for my MAC code, so that
you could transfer my service from BT. I replied to that letter the same
day, but still no broadband from Talktalk.
I have emailed your help line a number of times, but I have had no response;
not even an acknowledgement and you guessed it – still no broadband from
I have telephoned the help line and have been kept waiting for 10 or more
minutes, before the line disengages. When I do get to speak to someone, I am
invariably fobbed off.
I eventually spoke to a person at the call centre on Monday 21st August. She
(presumably in India from her accent) first told me that there was no
record of my order, then she blamed the computer system, then she promised
that someone would phone me back “soonest” and they would help me out.
But, I am sure you have guessed the result. It is now 23rd August and no-one
has called me back and I still have no broadband from Talktalk.
Fortunately, I do still have the broadband connection from BT, otherwise I
would not be able to work from home as I invariably do. By the way, this
means I am paying you for Talk3, which is supposed to include broadband and
I am also still paying BT £24.99 per month for their service.
So I am paying twice for the same thing.
So please help. Either get me connected or I will have no option but to
cancel my order and seek compensation from Talktalk for the duplicate
I have phone numbers and e-mail addresses if anyone wants to give them a hand. Trev and Pat, any update?
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Update: September 25, 2006. Kind of good news everyone!
Well, I did get a response from Talk Talk on 25th August.
The guy, whose name I will withold was very helpful and he admitted it was an internal administartive error that had prevented me from going live.
He asked me to send another MAC code, directly to him and promised he would deal with it.
However, when I told him I worked from home and needed a reliable broadband service, he recommended that I hold fire for 6 months, while my local telephone exchange was upgraded.
So helpful, but not the resolution I had hoped for.
Understood guys. But at least you got them to go that leeeeeetle bit further. That’s something, eh?