You have a phone company, that phone company is purchased. The assumption is that you’ll be notified or have the same package as before. Some sort of grandfathering scheme right? That’s not what happened to Emma:
I was a very happy Tele2 customer. My phone bill was around £7 per month. I phoned abroad a lot and this was the cheapest phone company for me. One day I called my bank to find out the Carphone Warehouse had taken money from my account. As I had never had anything to do with CW I thought my identity had been stolen, and I cancelled the order they had set up. A few weeks later, I picked up my phone to find it cut off and a message from Talktalk saying I had to call them for the line to be reinstated. I had received a bill from them, but never opened it, because it had their logo all over the front and I assumed it was junk mail asking me to join their company for broadband, as it was being promoted everywhere at the time. I opened the bill for £71 for one months’ calls and saw also that the call charge limit was £100, so presumably I had reached this amount.
I cannot say how many days and hours I spent trying to speak to a human at TT. It is painful to me. Turned out that TT had taken over Tele2 and also my account, hence they had my bank account details and I was now signed up with them even though I had never asked for this or been told (other than the bill I received). I said my phone bill had increased by over 1000% and I would never have chosen their awful company. Could this be legal? If I bought something in a shop for £7 every month and then it became £100, I would not buy it. But here I was forced to pay for something I did not ask for. They said my bill should be less. I said well it is not is it. They said I was perhaps on the wrong package. I asked to speak to someone about this. Do you think this was possible? Yeh, right.
Next month, same thing, I had barely used phone but they carried over the ‘invisible’ £30 from last time. I tried to get these cowboys off my phoneline which I pay BT for. Finally they have gone but I have 2 different letters in 2 days from 2 credit companys each wanting payment of the outstanding bill money. This obviously threatens my credit rating, which angers me beyond belief as I consider myself innocent and these people criminals.
I have made so many calls, pressed 1, pressed 2, pressed 4 been cut off… spoken to people in India who cannot help me at all… been refused managers… hung on lines for hours… been called a liar and spoken to as if I am stupid etc etc. The worst thing is that bloody song over and over and over again. They have bought the rights and they are going to use it, over and over…
How is this company allowed to operate? How do we get rid of them?
Is what they do legal?
I will tell anyone I meet in my life to never go near the Carphone Cowboys. Even that song has started to make me twitch like some poor laboratory animal I have been subjected to it so many times.
Darren says yes, what they do is legal. Any advice? Mr. Mole? Talk to Emma
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