I have this image of Dunstone as a Mulder-esque figure. When faced with hard evidence that aliens do not exist, he tries to sign them up to Talk Talk. Wait…… nevermind. You get the idea.
Anyway, we’ve had the unusual response of people getting things fixed!
Check out some good news:
Well, yes it has all been a pretty stressful time since 12th August, but going to the highest level paid off, if you’ll pardon the pun! Talktalk have agreed to reimburse me with the £100 it cost to have my computer up and running again after that horrific email and, they have credited me with the cost of the telephone calls during 2 weeks to customer support which amounted to £32.27. I did read their Code of Practice and it does say in there that in accordance with the Data Protection Act, they will not reveal details of their customers. If you were watching BBC Breakfast yesterday, Susanna Reid, that was very bad publicity. The powers that be have assured me that they are actively recruiting in order to provide a better service. I told Charles Dunstone that the active recruitment should have taken place before they launched Talktalk Broadband, thus ensuring that everyone received the appropriate training – they were bound to know they were going to get a huge response to their deal. Unfortunately, Darren, I have read a good deal of their crap and I am stuck with them for another 18 months. During the last 3 days it would appear that everybody at Talktalk were ensuring that I was a satisfied customer, I have had numerous telephone calls and emails – I gave them a pretty rough time! Another aspect of that email is that one of the addressees has undertaken to send me a girlie calendar and a picture of a naked guy with a very large arse climbing a ladder! Do I really want this? No I certainly do not. So, Stewart Green if you are reading this, I have gone public – please desist from sending any more emails to me, and do something useful with your life.
I think I have that e-mail address Irene, want me to post it?
And from Liz
Thanks Christopher – everybody I got responses from both Richard Walker and Charles Dunstone this morning – Richard Walker promised to attend to my requests personally. So far I’ve finally got my user name and password for the broadband. Have gone back to BT and have told CPW I want to lose the talk talk service and get my MAC code back. Will keep you guys posted. Christopher, thanks so much. Only took 40 mins on the phone to get this today – better than the weeks I’ve been waiting!
Good start to a bank holiday weekend eh?
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