I could be entirely delusional when I think that this is the way broadband setup is supposed to go:
1. Call ISP and tell them you want service, hooray!
2. ISP does line test to see if you’re supported
3. If line test comes back positive, you are given an activation date
4. BT or other engineers enable your line for digital
5. Modem is sent, follow instructions and it works.
Something is falling over at option 4 for Oliver. Talk Talk keep asking him to call BT himself to do the line activation. What the sausage?
Yep, I’ve had a nightmare, particularly with the Broadband setup. Twice now I have received letters asking me to contact BT to have my line converted to analogue to allow
TT’s Broadband to work. BT don’t want to know, and say TT should be talking to them direct. I received the second letter after TT assured me it was all ready to go, the line
was fine etc. So off I go into call centre hell. Massive waiting times. Disconected mid conversation numerous times. Nobody who knows what they’re doing. Just all round shit
Meanwhile I’m still paying £22/month to my existing Broadband supplier which I was hoping to cancel ASAP to make the most of TT’s ‘savings’. So I can’t bear it any more,
I’ve applied to BT to switch me back to them. This will be done in 10 days – but wait, I have to pay a CANCELLATION CHARGE to TT of £70 for a service I never fully received!?
I have just left it with BT for now who assure me that they will sort it all out, but presumably I will get direct debited for the £70 by TT at some point? So I have a question –
what happens if I just cancel my direct debit now before they gat the chance to fleece me for any more cash?
I’m not really sure. Can you guys give pointers? I do know that our lovely Andre and a few others have been sent to collections when they were in quite a similar situation.
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