Let me just start by answering one of the CPW employee’s questions regarding why people are here and not on the phone to them. Well, besides the insincere blustering of your CEO and that awful song playing over and over again on the hold music, there’s also the amount of time lost to the call queue and (Dunstone has confirmed this) being dropped whilst on hold. It took me 2 hours to get ahold of support the one and only time I needed them. 2 hours. That’s a damned lot of time. I could cook a roast, bake a cake, play the first level of Doom 3, shave my legs, have my ear re-pierced or anything more amusing than waiting on hold for someone to tell me they don’t know what’s going on and to make promises they can’t keep.
Victor backs me up:
I joined Talk Talk 18th May and gave them my bank details. They said bank had rejected the direct debit and cut off phone and Broadband. Phoned Bank -inevver rec’d mandate. Gave them credit card nos. wouldn’t accept credit cards, who said it was their system. Kept phoning for hours on premium nos.to no avail. 30 pages of bills ensued with penalties for non payment despite having direct debits. No one had even thought to check account nol. They had one digit wrong. On 31st July rec.d letter threatening me with debt collectorfs for overdue balance of £34.98 which they had already taken on that day by direct debit. I had an apology by email. Two and a half months of stress and worry. I hope things will now go smoothly with no more hassle or it will be WALK WALK.
Now, why am I running this blog instead of trusting that eventually, after my fingers have callouses from pressing the redial button, someone may possibly be able to help me but will probably make a mistake or send us to the cancellations abyss? I can’t possibly imagine.
Talk to Victor
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