Sadly Mesley’s experience shows that you can be all Lifehacker obsessed and note everything but still be drawn and quartered by the rack of Talk Talk.
Rock goes up the hill, rock comes down the hill….
I understand my broadband ‘Go Live’ will be sometime in August, so, with this is mind, I called customer service to find out what date it will be activated. I placed my first call on Sunday 6th August 2006 at approximately 13:00. The customer service agent advised me my go live date is 12th August 2006. He then advised me there is a problem on my account so, until the problem is resolved, I will not be able to receive broadband. He explained the problem was to do with my account showing as inactive. He then went on to assure me the problem would be resolved by Tuesday 8th June 2006.
Therefore, I called back on Tuesday 8th June at approximately 19:30 and was advised to speak to the faults department. I was put through to the operator at extension 3395 who advised me the problem had still not been resolved. He then assured me the problem would be resolved in another 24 hours.
Again, I called back on Wednesday 9th June at approximately 20:00 and was advised the problem had still not been resolved. I spoke to Kira in the Options team. She advised me the problem was nearly resolved – she actually gave me her word it would be.
I have called again this morning (11th August 2006) at 08:00. I spoke to Paul at the faults department on extension 3395. He said the problem has not been resolved.
I am getting extremely frustrated with the service I am receiving from Talk Talk. Whenever I speak to customer services, faults or the options team, I am fobbed off with the same ‘it will be fixed in 24/48 hours’ advice. This is clearly not being investigated properly. WHAT A SHAMBLES!!
I’d say it’s pretty fair to be frustrated at that point. There does seem to be a consensus on the Carphone Warehouse side of it though and that’s that the people you’re speaking to aren’t the ones that need to fix it. Apparently all they can do is just toss the ticket at another department and be done with it.
Advice for Mesley?
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