Wow. I can’t even think of a really bad analogy or a good old record to compare this to. I’m sure when they said that they may send your details out to third parties, they didn’t actually mean 1000 other customers. Does anyone have the original e-mail? I’ll keep you and everyone on the list of e-mail addresses anonymous. I’m just interested in what they thought was so nice that they had to share it with everyone.
The email explanation from TalkTalk is as follows: As you will already know, we have been working really hard to keep up with the demand for our Free Broadband promotion meaning that some of our customers have suffered from a level of service that has not been up to our usual high standards. Last week we identified a group of customers who had contacted us by email and, as part of the process of getting our service to you back on track, decided to email all of those affected to make absolutely sure that we had sorted things out for you.
However, our initial attempts to do this succeeded only in sending you all a list of the email addresses for the customers we had tried to contact rather than the message we had intended to get to you.
Of course, we are still keen to make sure that things are resolved, so if there is anything else that you need from us do please let us know by calling us on 0208 6175999 or emailing us on TalkTalk1@cpwplc.com. We really do appreciate your patience and my apologies once again for any confusion caused.
I may give Sue a call tomorrow if I have time…..
Thanks A Talk Talk customer
Edit: Len (sorry!) has sent me the header from the e-mail . Here’s part of it (sans e-mail addreses.)
From firstname.lastname@example.org Sun Aug 13 14:20:47 2006 X-Apparently-To: ********** via 220.127.116.11; Sun, 13 Aug 2006 14:21:01 -0700 X-Originating-IP: [18.104.22.168] Return-Path: Authentication-Results: mta136.mail.re4.yahoo.com from=talktalk.co.uk; domainkeys=neutral (no sig) Received: from 22.214.171.124 (EHLO ms01.CPWPLC.COM) (126.96.36.199) by mta136.mail.re4.yahoo.com with SMTP; Sun, 13 Aug 2006 14:21:01 -0700 Received: from bw02.cpwplc.com (unverified) by ms01.CPWPLC.COM (Content Technologies SMTPRS 4.3.12) with SMTP id for ; Sun, 13 Aug 2006 22:20:48 +0100 Message-ID:
Here’s the thing about this list of addresses though. It’s like Tesco, Freeserve, Yahoo addresses. Not even just Talk Talk.
*Golf clap* Well done CPW customer services. For future reference, the button you wanted to hit is BCC. You know for BLIND carbon copy? Seriously.