Annette posted to let us know that there’s a bit of pot/kettle action happening with PlusNet and Talk Talk. Have a read through:
Well I signed up for plusnet just over a week ago because of the above and their 30 day free trial.
I submitted a ticket, and guess what 5 days later NO REPLY. So I decided that plusnet was probably not the best bet for my business. I informed them I wished to cancel my contract under the 30 day free trial. Guess what happened the next day…
They tried to charge me money. From reading their forums I did have a feeling that was going to happen and so I put a stop to it.
I could not in any recommend plusnet as a business ISP or even as a “quality ISP”
I have now submitted several tickets to plusnet asking either for a migration code or the broadband marker on my line to be removed.
Now they just ignore all tickets. So I have complained to ofcom and Trading Standards to see if that works.
I would advise anyone who wants to sign up with plusnet to have a read through their customer forums first. Or even their usergroup forums.
I am sure you will change your mind then!