I’ve e-mailed broadband support regarding the frequent disconnects and received this back:
if when you try to reconnect and error message is displayed ‘0680’ or the ‘ADSL’ light on the modem flashes. The error message ‘680’ means there is no dial tone. The modem cannot detect the dial tone. First check that there is a dial tone on the phone line by getting the user to see can they make a voice call over the same line. See do they hear a dial tone. If they are dialling through a PABX system try putting a few commas after the 9 or 0 that they use to get an outside line. This often happens if the modem is not connected properly to the phone socket. Make sure that the user has put the phone line in the correct socket in the back of the modem.
If you are getting a message stating ‘cannot connect to network’ and have two solid green lights on your modem, please close any Talk Talk software, and connect using the Talk Talk Broadband icon on your desktop. Please enter your username/password and click connect, which should rectify this issue. However, if you have a flashing adsl light on your modem, please be advised of the following:
Talk Talk guarantee the broadband service to be working from the Master Socket within your house. The same applies to many other service providers, as the connection to your main socket is supplied by BT and hence the most reliable point of connection. After the main socket, any extension sockets can have different wiring, and as such we cannot guarantee the broadband connection to be working from these as they vary from house to house.
If the ADSL light is flashing this rules down to usually being a problem with the cabling or filtering devices. Please ensure that all telephony devices in the house have a filter on the end of them, regardless of whether they are being used or not (applies to Faxes, Wired Alarm Systems, SKY TV etc.., but not sockets with nothing plugged in at all)
Also please ensure you are not using an extension cable or a socket splitter. For testing purposes, please first try and unplug all phone devices in the house, plug in the Filter to the main socket and try the connection from there. With no other devices in the house this will narrow down the problem right away. If you are still getting a flashing light, please swap the filters and try again.
If the light becomes stable, you can reconnect your other telephone devices, with a filter at each socket and by doing this one at a time it will allow you to see if a particular device is causing an issue on your line.
Please note that if you are using an extension cable, this must be set up in the following way Socket –> Ext Cable –> Filter –> Modem or if you are using a socket splitting device, this must be setup Socket –> Filter –> Splitter / Modem
If you have any general queries, please call customer services on 0870 444 1820. For technical queries, please contact broadband technical support on 0871 226 7146 or email email@example.com. Calls to this number are charged at 10 pence per minute (call charges may vary from mobile phones and other telecom operators). Both of these numbers can become busy during peak periods and TalkTalk apologises for any inconvenience caused by the delays.
Very apologetic but not the question I asked. What I asked was, why do I keep being disconnected whilst actively browsing? (So I know it’s not just an idle thing.) I didn’t say anything about error 680. (I know what that is, for the record, I’ve done ISP support.) Note how nothing in that e-mail is applicable.
Way to go Talk Talk. At least it’s well written?
Should I reply?