Darren has mailed us with some of the awful Terms and Conditions of service. Not very well advertised, are they? But again, if you’re surfing on in looking for an ISP, then you should check this out first.
Here are some highlights from another dissection from Bart of what’s in your contract with CPW:
4.2: “your Call Service will not include the ability to make calls to the following countries: Nigeria, Columbia, Russian Federation, Bangladesh, India, Pakistan, Sao Taome, or Kuwait; unless we permit such access (at our own discretion).” So, what’s so special about these countries? India, Pakistan? Surely these are going to be high income target areas. Why the restrictions? Also, where is “Sao Taome” – do they mean “Sao Tome”!
5.6: “By installing this software you will also allow us access to your PC so that we can diagnose and fix any problems you have encountered with your connection to the Service. You hereby authorise us to have such remote access.”
WHAT?! Hold on a minute! You are agreeing to let TalkTalk have free reign over YOUR computer!
This is way out of line – and completely goes against any kind of privacy that you may have. This effectively means TalkTalk can spy on how you use your computer whether you allow them or not. And what’s more, this clause also goes on to say that the software is by a “third party” – it’s not even under TalkTalk’s control. What the hell is it?
12.1: “Your Information may include your name, address, date of birth, gender, telephone numbers, email address, bank and Credit or Debit Card information, occupation and employment data, lifestyle information and details of how you use the Services, which may include for example and without limitation, traffic data related to your use of the Mobile Service or the Call Services including, without limitation, the numbers you call, the type, date, time, location, duration, and cost of calls, messages or other communications, the addresses you send messages to, or your use of the Broadband Service, such as how long you are on-line, your browsing activities”.
12.2: “We may share Your Information with: companies within the CPW Group and any company or other entity in which CPW Group owns (directly or indirectly) more than 15% of the issued share capital”.
That’s right. They will log all your call usage, Internet usage (including who you send e-mail to, what web sites you browse), what you do for a living and what you don’t do for a living. This seemingly over-the-top monitoring about what exactly you do with your TalkTalk service is certainly quite alarming. Again, I’m no expert, but if a company is logging all this information about you (and probably, they’ll know more about you than yourself after several months!), they clearly have some kind of motive for recording all this.
Bart’s right these parts of the Terms and Conditions are incredibly poor. What reason could Talk Talk have for logging all of our calls? Some cooperation with the Home Office (that links in with the list of banned countries) or something more corporate? Does anyone look at these records as part of their job? Why are you interested when I call my Dad? Thank god I use my mobile more, hopefully Virgin isn’t doing the same.