Bart has Talk Talk’s number.

Darren has mailed us with some of the awful Terms and Conditions of service. Not very well advertised, are they? But again, if you’re surfing on in looking for an ISP, then you should check this out first.

Here are some highlights from another dissection from Bart of what’s in your contract with CPW:

4.2: “your Call Service will not include the ability to make calls to the following countries: Nigeria, Columbia, Russian Federation, Bangladesh, India, Pakistan, Sao Taome, or Kuwait; unless we permit such access (at our own discretion).” So, what’s so special about these countries? India, Pakistan? Surely these are going to be high income target areas. Why the restrictions? Also, where is “Sao Taome” – do they mean “Sao Tome”!

5.6: “By installing this software you will also allow us access to your PC so that we can diagnose and fix any problems you have encountered with your connection to the Service. You hereby authorise us to have such remote access.”

WHAT?! Hold on a minute! You are agreeing to let TalkTalk have free reign over YOUR computer!
This is way out of line – and completely goes against any kind of privacy that you may have. This effectively means TalkTalk can spy on how you use your computer whether you allow them or not. And what’s more, this clause also goes on to say that the software is by a “third party” – it’s not even under TalkTalk’s control. What the hell is it?

12.1: “Your Information may include your name, address, date of birth, gender, telephone numbers, email address, bank and Credit or Debit Card information, occupation and employment data, lifestyle information and details of how you use the Services, which may include for example and without limitation, traffic data related to your use of the Mobile Service or the Call Services including, without limitation, the numbers you call, the type, date, time, location, duration, and cost of calls, messages or other communications, the addresses you send messages to, or your use of the Broadband Service, such as how long you are on-line, your browsing activities”.

12.2: “We may share Your Information with: companies within the CPW Group and any company or other entity in which CPW Group owns (directly or indirectly) more than 15% of the issued share capital”.

That’s right. They will log all your call usage, Internet usage (including who you send e-mail to, what web sites you browse), what you do for a living and what you don’t do for a living. This seemingly over-the-top monitoring about what exactly you do with your TalkTalk service is certainly quite alarming. Again, I’m no expert, but if a company is logging all this information about you (and probably, they’ll know more about you than yourself after several months!), they clearly have some kind of motive for recording all this.

Bart’s right these parts of the Terms and Conditions are incredibly poor. What reason could Talk Talk have for logging all of our calls? Some cooperation with the Home Office (that links in with the list of banned countries) or something more corporate? Does anyone look at these records as part of their job? Why are you interested when I call my Dad? Thank god I use my mobile more, hopefully Virgin isn’t doing the same.

Thanks Bart!

5 responses to “Bart has Talk Talk’s number.

  1. talktalktalktalk

    if you’ve ever used dial-up internet over your BT line, rest assured you have no secrets from them either – think about it. Every keystroke you make passes through someone’s server. BT have your details. Internet cafes aren’t much better. If someone somewhere decides they want to see the author of an e-mail, it’s as simple as time, date and show me the CCTV.
    One strategy for keeping Talk Talk at bay is to turn off your pc when you’ve finished – then “they” can’t interrogate your pc at their leisure.
    Another step is to use multiple hard drives. I have a little attachment which means I can swap drives in seconds. The solution is to use only one particular hard drive for the internet. All your other activity should be confined to other hard drives and ensure that when they are being used that you unplug your modem. Now THAT’S secure. The gismos are sold at Maplin by the way. I suppose the way to test whether your paranoia is justified is to send endless alarming messages. If someone eventually kicks your door in at 5am, you have your answer!!!! Viva TalkTalk. Another way is to find an unsecured wireless connection and use a laptop – just like I am now. The trail ends at the IP address of the unsecured router. I suppose if Dibble used some sort of radio sniffing device at the time you happened to be surfing, then they might find you, but that would be real bad luck.

  2. What’s there really to worry about for heavens sake – your bank details or seriously naughty stuff. The trick is to keep an eye on your account – daily, since you’ve got always-on broadband and don’t surf seriously naughty (illegal) stuff. Simple really.
    Hats off to the the previous poster for their ingenuity and clarity of thought. Anyway, given what we’ve read about talk talk’s customer service, will they really have time to poke about the traffic?? They can barely connect their customers.

  3. what’s there to worry about ???? tell that to the royal family.. I wonder if their provider for landline and mobile is CPW !!!!!!!!
    LOL all the way to a 3rd world country where data protection laws or lapsed. Anyhow, being a puff, I wouldnt want people knowing which sites I looked at… I meen, imagine I was living back at home, browsed a few sites, not doing anything… then a few days later, a brown paper package turns up on the doorstep with the words “due to your recent browsing activity, your isp/telco provider has shared your address/account details with ourselves as we thought these products may be of interrest to you” could you imagine ?? ??

  4. I like 5.6 of the contract “By installing this software… remote control of your machine”. Thank god I’ve never installed their software or modem (still waiting for my ‘free’ one).

    I use my own Zyxel Router that requires no software installation. All it needs is the TT BB username and password.

    I’d suggest any of you out there concerned about this to do the same. A router also give you a much better level of protection as NATing put another barrier between you and the internet and most bb routers come with pretty robust firewalls too for that added protection.

  5. bonjour mon amigos

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