I know some of the Talk Talk employees are doing their best to make their customers happy. I know some are very apt at their jobs. But it’s hard to keep faith that they’re the majority when they send people things like this.
There are three main factors which determine the speed you can receive on Broadband. These are the exchange capabilities, the distance you live from the exchange and the quality of your line. Talk Talk’s ‘free broadband forever’ LLU service supports up to an 8mb connection speed, so in terms of the exchange capabilities, this is supported. However, the maximum speed you may be able to attain as an individual will depend on your line quality and the distance you live from the exchange. – These factors we have no control over.
Well yes, we know what your form e-mail says. However, David didn’t have any trouble with his connection until he switched to you. So, I’d say that discounts distance from the exchange and line quality. What else could it be?
Check out the TT screen shot here
Check out the BT screen shot (remember, same kit, same exchange) here!
That’s a massive difference….