I like Fido. Dude, I do empathize with you. I’ve been in your position before, too many customers and not enough ability to act. When I was tech support and someone had issues with the actual service the best we could do was give them the phone number to customer service and let them sit in the queue for even longer and then eventually they may get fobbed back on us anyway. It was the ultimate exercise in rolling the stone up the endless hill… At least it wasn’t for eternity.
Another example -again today – was a person who had been charged twice and then to put the icing on the cake – had a letter demanding payment for the same amount from a collections agency. All I could do aside from note the system and refer to the billing dept. on Monday (as they are not there on Sat.)
Time and time again I hear the comments about not getting a welcome pack, not being told about the international prefix number, not having WLR(line rental) put on, not having voice mail put on when they transfer over, not having caller display and so on and so forth.
Then we have the waiting times, alas there are a lot of customers and not so many of us! Oh and the complaints about people being cut off again and again and again.
Remember, sometimes there are Fidos on the line. These dudes are just working for a bit of cash. I wonder how Donna’s holiday is going?
Talk to Fido and thanks for the compliment and offer of publicity. Much obliged 🙂