André mentions that perhaps this isn’t just an issue with their ‘free’ broadband package. I can’t access that link (sadly) but I’m guessing it’s yet another unhappy customer with phone/mobile/broadband problems?
just a quick note: It is not ONLY the free broadband that is causing these troubles. Carphone had problems before this: see a story similar to mine: (Jan 2005) http://www.ixat.net/Default.asp?PageID=21&PostID=3422 i still don´t think they are doing it purposly but am I wrong?
A few of you have mentioned similar problems. My guess is that it’s a company wide issue. Small company, big ideas, small infrastructure.