André has been trying desperately to cancel his service and like a good sheepdog Talk Talk won’t let him leave the flock. On the 28th of April he tried to cancel his phone service, then the 4th of May they told him to contact BT, (WTF?) on May 7th they called him by the wrong name and told him his account was in the process of being cancelled….
What should I do. First I wanted to pay it – but why? It is 22 pounds for 2 months line rental (as you know I paid by direct debit so they already have the line rental from other months I haven´t used the service) I sent one letter to Mr. Charles Dunston (signed for) One letter to Mr. Simon Rawlings, 1 e-mail to email@example.com and one e-mail to customer service. My fear and my believe is that nothing will happen and it will go to a debt collection agency….. Maybe my only chance is to take the CPW to court….? Any suggestions?
Sounds an awful lot like Sarina’s issues. I want to say to take it to independent arbitration but I’m not sure how it works. Can anyone lend a hand? You might want to check out the regulations on distance selling from the Office of Fair Trade. Once you cancel, you’re done in their eyes. Also may want to check contractual obligations. Really though, it sounds like both of you have gone beyond the call of duty.
Recommendations for André? (The whole tale is there, he really made the effort. I would have been swearing by e-mail #3.)