Tim is right, when I did tech support the below was secret code for ‘I don’t know what’s wrong.’ I wish I was kidding.
I can save you the trouble of speaking to the tech support: Here is what they will tell you. Please switch the computer off, wait ten seconds and switch it on again. If this doesn’t work. Please uninstall the drivers and then install them again. If this doesn’t work. You must have spyware/trojan/worm/virus. please remove it and call back. goodbye
If it actually does have something to do with password problems then I’m completely stumped.