This is money has a run down of problems experienced by Onetel customers that are pretty much the same song and dance as you guys have reported.
This time last year we exposed stories of bullying and flawed administration suffered by customers at the company after Brian and Gill Barnes were harassed by debt collectors when they tried to cancel a Onetel broadband package that didn’t work. Their case led to hundreds of customers flooding our email inbox with similar tales of incompetence. Onetel was taken aback by the response and promised change. At the time, a spokeswoman told us : ‘I’m shocked by the level of complaints you have received and we will look into each of them individually.’