I’ve looked at this but not too clearly. I do think it’s something that deserves a bit of attention outside of the IT trade press (The Register was harping on it a while back.) Have a skim through Ramir’s post and see what you think.
I would like to air a grievance of mine against TalkTalk…I hope this makes it into print ! ( If it does, please don’t publish my email address )
After a sensational marketing drive TalkTalk – the Carphone Warehouse business has signed up over 350 000 customers to their ‘free’ broadband service. Like many others, I also signed up for this too good to be true offer. On further investigation, it came to light that the broadband offer is not actually free but does cost £20 per month, which includes fixed line rental. Since the equivalent BT package costs around£12 per month, the additional cost of £8 does not appear to be free, as it is claimed in the TalkTalk advertising media. Despite this, the deal overall did seem worthwhile and I pursued with signing up. That was in May. Now, in mid June, I am still waiting for my broadband to be connected.
In the mean time I am paying TalkTalk the £20 AND I am paying my old broadband provider for their broadband service, as I am yet to be connected to TalkTalk. The overall cost of these two subscriptions exceeds what I was paying before signing up to TalkTalk. I approached TalkTalk a number of times regarding why my connection has taken so long. Each time, different answers are given and when I bring up the question of reducing my bill to bring my costs in line with what they should, had TalkTalk fulfilled their end of the deal and signed me up in time, my question meets with a complacent and oftentimes rude response.
I would like to invite TalkTalk to make good their offer to potential customers of ‘free’ broadband and reduce the amount billed to customers to take into account this double charging that is taking place. Surely, I am not the only dissatisfied customer, and when one takes into account the volumes of potential new customers (350 000), I think that this is a story worthy of a response from TalkTalk