When we signed up in April it was before this ‘Free Broadband’ offer. The staff were actually helpful and the connection wasn’t great but wasn’t what it is now. They simply had the best value for money. I do have a theory as to why my stories aren’t quite as horrible as some of the ones I’m getting here. I don’t have the free broadband offer. I wouldn’t be surprised if my usage and service agreements weren’t different and in my favor. If that is the case, it’s still completely unacceptable. What kind of package do you have? What kind of service have you been receiving? It would be interesting to contrast and compare what we’re actually getting.
From Mark, who has some interesting suggestions for communicating with Charlie (That I in no way condone, obviously!;)):
Talk Talk is rubbish. The service is cheap and its cheap for a reason. Unable to connect to the network for more than 10 minutes during the entire 3 week period during which we had their very tacky modem installed, and that was after waiting weeks for the connection. Customer service is non existent and relies on call centres in India. Hours spent sat waiting for them to answer and the suggestions made failed to sort out the problem To get technical help you dial a different number which charges 10p a minute so you are paying them a small fortune for them to explain to you why their service is so useless-if you can actually get a reply, which I couldn’t. Do not consider using Talk Talk under any circumstances-if you are with them already cancel your direct debit-they cannot sue everyone and if they do sue you have the right to transfer the case to your local court and attend an informal hearing there at which you can describe the poor service you received. Also Talk Talk can only get a very limited costs order awarded against you if the sum you owe them is below £5,000 so it will cost them more to take the matter to court than the bill you owe them. They will not bother. Charles Dunstone of Carphone Warehouse has an e-mail address which is ‘firstname.lastname@example.org’ Why not contact him to tell him what you think of this mess. You might also want to copy him in on all your junk mail too!