I was going to write a whinging post about random disconnections and the every day problems with simply logging in to the jumble of tubes and cans they call a network. But then I discovered Jamie’s post. And not only have they failed to deliver their magnificent broadband product, they won’t even give him a phone line.
I signed up in april – after constant chasing almost weekly and many broken promises including the fact with bt i had a 1meg connection and talk (through BT) are only able to give me a 512k connection!
It is now 20th of july, at last my dsl light on my router has gone solid! success…..well no actually. Apparently to get your username and password you have to phone on your landline number, unfortunately my landline won’t let me make any outgoing calls.
I have been phoning the support line fr over 24hrs and they are extremely busy and i must call back later….I have phoned the sales team and complained. I have been promised twice that I will be phoned back on my mobile – and twice i have been let down.
I have wiated 4 months now with no broadband and no landline! I have had an apology once – but still havent got anything working.
For a communications company sadly they are lacking.
Thanks Jamie. Good luck!