Comments on: (Link) How to reach a person. http://talktalkhell.wordpress.com/2008/03/31/link-how-to-reach-a-person/ Horror stories from the Carphone Warehouse. The Talk Talk brand is a trademark of Carphone Warehouse plc in the UK and/or other countries. Use of this site is on the understanding and acceptance that all articles contained herein are only the opinions of the respective authors and are not to be construed as statements of fact. Wed, 25 Mar 2009 16:45:42 +0000 http://wordpress.com/ hourly 1 By: Nick http://talktalkhell.wordpress.com/2008/03/31/link-how-to-reach-a-person/#comment-26407 Nick Sat, 05 Apr 2008 10:16:57 +0000 http://talktalkhell.wordpress.com/2008/03/31/link-how-to-reach-a-person/#comment-26407 I read through that link, and Im sorry to say, the majority of that will not only cause you to wait in queue longer, it will simply waste your time. I work for TalkTalk, and thus I have a good understanding of our processes and phone system. If you call any other department, you might get through quicker/speak to a UK based person, however when they transfer you they will transfer you to the back of the queue. This will cause the same amount of queue time+the time spent with the other advisor. The best way you have to get in touch with a UK advisor, is simply to call in and hope the call gets routed to a UK callcentre. You can also request to speak to a manager who can contact a manager abroad to arrange a callback. Once you have spoken to a UK based advisor, ask if he has an email you can contact him on. Some advisors will happily give out their company emails, as we dont have direct numbers. Im sorry to say, there are no easy ways to skip to the head of the queue, however when you finally reach a good advisor, make sure to make the best of it for future use as well. Regards, Nick. I read through that link, and Im sorry to say, the majority of that will not only cause you to wait in queue longer, it will simply waste your time.

I work for TalkTalk, and thus I have a good understanding of our processes and phone system.

If you call any other department, you might get through quicker/speak to a UK based person, however when they transfer you they will transfer you to the back of the queue. This will cause the same amount of queue time+the time spent with the other advisor.

The best way you have to get in touch with a UK advisor, is simply to call in and hope the call gets routed to a UK callcentre. You can also request to speak to a manager who can contact a manager abroad to arrange a callback.

Once you have spoken to a UK based advisor, ask if he has an email you can contact him on. Some advisors will happily give out their company emails, as we dont have direct numbers.

Im sorry to say, there are no easy ways to skip to the head of the queue, however when you finally reach a good advisor, make sure to make the best of it for future use as well.

Regards, Nick.

]]>