So, LLU is the solution to the world’s broadband problems?
I really can’t deal with talktalk any more, or I think I will EXPLODE!!!! I better get if off my chest here I think before I rally my energy to go back in to the ring with another of their rude, unhelpful, arrogant or just plain non English speaking operatives.
We moved in October 2006, and requested that our phone line and broadband be transferred to our new address. After many promises verbally and in writing, non of which where honoured, we finally got our broadband on the 2nd January 2007.
The service was absolute rubbish, the speed was pathetic, I would have been better off on dial up, the connection kept dropping, and I couldn’t get on when I needed to due to a variety of error messages. Suddenly my service was dropped over one whole weekend, for 48 hours without warning. No telephone, no broadband. No-one would give me a straight answer as to when it would go back on, and despite their insistence that they had sent me a letter to tell me that they where going to suspend my service due to upgrading the line, I never received such a communication. When the service was resumed, the broadband was worse than ever. I was assured I would have up to 8MB, I would be lucky to pull 3 on a good day with the wind in the right direction. The little monkey on a bike at talktalk was obviously not peddling hard enough, as my connection just kept cutting itself off every 5 mins. I decide to steal myself for a conversation with their technical department on Mars, charged at 10p a minute, the cheek of it. The guy told me to click the broadband icon, and see if talktalk would connect. ‘There you are then’, he said. ‘ Is there anything else I can help you with today?’ I said I doubted it, and went and banged my head against a brick wall. This morning [11th of May] our service was cut off completely again. No phone and no broadband. I rang and asked for the MAC code. Talktalk’s own little ray of sunshine, John (wouldn’t give me his second name) was arrogant, rude obstructive and unhelpful. I have now put my husband on to the lovely John (send kisses) he could try to speak to him like that, but I wouldn’t advise it.
From crappy collections to shoddy service. Good luck Kate!
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