Sophia wanted a divert put on to her mobile. Seems simple enough right? I think a lot of people have diverts put on. For example, if I want to divert calls to my land line I use my mobile’s menu. Easy-peasy.
For Sophia, however, it’s been a comedy of terrible errors and possibly… bald lies. Possibly (legal team.) Remember, if all else fails, blame someone else!
I have enough from Talktalk. Yesterday, Talktalk
promised divert my telephone to my mobile, but I
checked many time before I write this email.The call
divert hasn’t been done at all. Talktalk said they
have asked Opal(the telephone engineering company to
re-investigte again the fault). But when my friend
rang Opal, they said Talktalk hadn’t asked them or
given them new ticket to re-investigate my telephone
fault problem. Your so-called manager Pravin M
said he would call me in a couple of days time on 2nd
Jan 2007 to tell me the progress of the problem
solving, but he didn’t call at all. Instead, he bans
my number, so that I completely can’t get through.
Talktalk is a layer, layer, and layer!!! Talktalk only
knows how to swindle money from its customers.
Talktalk charged me to pay other people’s bill, to pay
a modern which I had returned on Oct 2006, and even I
have no telephone and internet service, talktalk still
charged me money. Talktalk has broken the contract
with me. So, Talktalk has to compensate to me. If I
can’t get compensation as Pravin M agree over the
phone ( I have record). I will take Talktalk to court.
I am here to inform you that close my account and I
will no longer a talktalk customer!
It gets worse than the divert issue.
The horrible timeline:
* 7 December Sophia e-mails customer service regarding her bill stating that:
y November telephone bill has a lot of call to Nigeria,Italy, Belgium,and Germany which I have
never ever called. All those strange calls make the bill from normally £20ish/month to £105/month.
Please check. I think talktalk make a mistake or somebody stole my telephone line. My flatmates and I never did those call
* The response, (no date) from Nasreen M says:
have checked your account and November bill. I can confirm these calls were made from your line as I contacted an internal department to have that investigated into. All the calls displayed on your bill are extracted from your Local exchange and is therefore accurate details.
Like Talk Talk can’t make any mistakes right?
And then later on:
I can see that you have called to report a cross connection on the line and I would advise you to
contact our LLU Team on 0870 0873 527 for further assistance. If you have any further quires, do not hesitate to contact our Customer Service Team on the number provided below.
Beyond the spelling mistakes and dreadful grasp of grammar, does anyone think perhaps the crossed line Sophia reported may have something to do with those calls? I could be wrong. Please let me know if I am.
Oh, I get my evidence on December 15th when she replies to the lovely Nasreen. Sophia reported that someone with a number that her and her housemates were receiving calls from a number about 4 digits off from hers. Her theory (probably correct) is that other person, the one with the crossed line, was making the calls. I think that sounds reasonable. She’s also been without phone AND broadband for 7 days at this point.
One more e-mail I don’t have the headers for but was probably recent, says the fault was reported and wait. I’m horrified for Sophia, what a dreadful, awful example of customer service. You know how I asked the question before regarding ‘improvements?’ Well, I have my answer.
Can anyone help Sophia?
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