As well as ye old broadband tales of mystery and horror, Talk Talk Hell also receives a lot in the way of phones. As much as Chucky Dunstone protests that he’s drug their service up to ‘the same level as other broadband providers’ it actually just seems to be an issue with the Carphone Warehouse’s inability to provide an acceptable level of service.
Have a read.
From Margaret, whose father is waiting on a liver transplant.
my parents went away on holiday in septenber to ther dispalefe when they came home ther was a diffrent telephone number. we got in touch with talk talk they said they was going to sort the problem as you can guess the problem has still not been sorted and once again they have gone to use there phone and it has completely been disconected this is not good enough my father is a very sick man he is under kings colleg hospital with the liver department he needs the telephone to liason with the hospital i am very very angry
Picked on a young lad
i felt intimidated by some of the staff. I dont know much about phones and because i was young i felt they took advantage, they were smirking at eachother. after i bought the phone i felt i was mugged so i went back in less than 10 mins later and they refused a refund so i asked to exchange it , they sed i wud loose my £10 top up. the guy sold me a 1 Gb memory card, i later found out that my phone oldy takes up to 512mb. i asked to see the manager they told me he was on holiday, a few days later i found him at the shop. i made unnesseary journeys to the shop they gave me wrong information. ive ent them a letter but they havent replied
if anyone here has had a similar experience please email me aminur8@hotmail.com
lets bring them down!! iam not sure if iam allowed to say that but its only fair of how they treat a 14 yr old taking advantage of my age!!
Russell’s experience is less than complimentary: (link goes to Ciao review
Having returned home from holiday I was most surprised to find when I attempted to make an outgoing call a restriction had been placed on the line. I telephoned customer services (from my mobile phone as I couldn’t make outgoing calls from my landline) and using an online translation website to interpret for their customer services telephonist, found out they had cut off my phone because my direct debit had been refused.
This struck me as odd because I knew fine well I had more than sufficient funds in my bank account to honour their direct debit when it was requested. I was put through to ‘credit control’ – you know, these psychopathic, mean spirited, spiteful turds that get hard ons lording it up over people having difficulties paying their bill. Knowing all too well I did have the funds to pay this bill and clearly, this was their mistake I felt a sense of belligerence as I listened to fuzzy, crap music tapped out on a bontempi organ while I wasted yet more of my mobile phone credit being transferred.
Now, I know there are problems with other ISPs/mobile providers. It’s just pretty much the way technology goes. I am, however, feeling slightly sceptical about the claim that Talk Talk, or any of these experiences, happen with quite the same frequency anywhere else.
Well, unless it’s NTL.
Technorati Tags: Talk Talk, Carphone Warehouse, ADSL, DSL, mobile, Charles Dunstone, bad customer service
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